"Fast delivery, good customer service and great offers to be found"

I used this company for the first time 1.5 years ago and have had several great experiences since then, both with international shipping (to Peru) and UK deliveries. The first time, there was a little confusion regarding getting VAT waived for an international delivery, but a phone call and some emails and we got there! We've found some incredible offers at times and have taken advantage of them.
Their international shipping costs feel pretty reasonable at least for smaller packages (and costs can be more than offset by the offers we find) and despite Peru's notoriously slow customs and postal service, we got both international packages within a month, once in 2 weeks (that's actually pretty incredible, and the delay is out of R+R's control). For my latest UK order, I placed it at 1am on Wednesday and the parcel was received by 10am on Thursday...standard (free) delivery and processing!
My one complaint would be that I noticed they've separated out their VAT free sales page (not an issue in itself) and it looks like Peru orders are no longer eligible for some reason 😕

"Helpful staff, easy refund process"

The shoes I ordered were too large so I returned them. The staff were really friendly and helpful, and the repayment was processed very quickly and without hassle.

"Very helpful indeed"

Very helpful indeed. Sound advice given leading to very successful purchases. Highly recommended

"Ordered some gloves from Germany"

Ordered some gloves from Germany. Turned out to be to small. Got money back and the new order got delivered right away. Very satisfied.

"Poor customer service and returns policy"

I ordered a size 9 pair of Five Ten Sleuth shoes from run and run. Unfortunately they were far too small and uncomfortable. I tried to return/ exchange the shoes however rock and run refused to exchange due to the fact the shoes had been worn. This was based on them finding a piece of grit in the sole and a small scuff on the side wall. I had only worn the shoes around the house and in my opinion they looked like a new pair of shoes which had been tried on in a shop. I will not be buying from rock and run again and I would like to warn future customers of their poor customer service. If your are looking for shoes and are not 100% certain they will fit then I urge you not to buy from rock and run and look elsewhere.

"Ordered a chalkbag/bucket"

Ordered a chalkbag, which turned out to be out of stock and a kind chap called Kieran, helped me out no end, happily replacing the out of stock item and answering all my queries. Can not fault the service and the products. Well chuffed, couldn't ask for more

"Great service"

I have used Rock and run twice.
Both times, price has been the best on the internet and the service is super efficient with excellent delivery
I would have no hestitation using RR in the future

"WOW, fantastic site."

WOW! I fully recommend Rock and Run. Ultra fast, efficient delivery.
I had to return one item after Christmas which was easy to do and refund was transferred quickly.
Well done Rock and Run!

"Swapped for a larger size no problem."

I bought a Mammut Ophir 3 harness, it was a large. I sometimes have a 36" waist but the large was too small.Sent it back for an xl exchange, no problem, came back promptly. The harness is very comfy, light, and looks good too. Rock and run are well thought of at the Inverness wall.

"I have ordered from Rock + Run a few…"

I have ordered from Rock + Run a few times. The one time I had problems I received a faulty jacket that was replaced immediately - they sent out a new jacket that arrived before I returned the faulty one so I was never even without a the jacket.

They have responded quickly to emails and they have shipped everything I ordered quickly as well so I would be happy to shop from them again.