"New harness and climbing shoes"

I had been waiting ages for Scarpa Instinct S to come back in stock in my size, along with ordering a new harness. I spoke to a lovely lady called Lucy who helped my pick out a new harness as the one I'm currently using I've had for 14 years, is very old and well used. After looking at lots of Petzl and BD ones. I managed to bring it down to one choice.

She was a delight to chat to and helped with all questions I had. (Which was a lot)

Once the order was through I received my shoes and harness within 24hrs!?

Absolutely top quality service.

"Amazing service and rapid delivery 👍🏼"

Ordered a new pair of Scarpa Mescalito TRK GTX and was easily the best price around. Delivered to my door in less than 24 hours free of charge. Will not hesitate to use these guys again. Thank you very much. Can’t wait to get some miles into the boots.

"In 2023 they don't offer free returns"

In 2023 they don't offer free returns... Ordered three pairs of climbing shoes to try out different sizes, and stupidly gave for granted they'd have a free or cheap return option, as all websites do nowadays. It cost me £30 to return them due to cost of insuring their value. With all other online stores out there, offering great deals AND free returns, I definitely will never buy from them again.

"Good value, great service"

Great service, even in Twixmas. I needed a UK stockist for my favourite Darn Tough running socks and they were the cheapest that had my size in stock.

"Got one size too small a shoe"

Got one size too small a shoe, sent it back and received a replacement in 2 days. Rapid!

Nice work rock + run.

"All good"

S251639 no problems. Petzl attache carabiner and ATC-XP delivered on time and in order. Originally ordered from gooutdoors but they messed up so went here instead.

"Failed to refund item returned to sender"

I ordered a pair of climbing shoes from rock + run, unfortunately Royal mail struggles to deliver to my work, and returned the item to sender based on an "incorrect address" - it wasn't, but that is mostly an aside.

Despite the shoes being returned to rock + run's warehouse and me contacting them multiple times I've not had a refund or even an acknowledgement of my emails for over a month.

"Fast Shipping"

I had a good experience with Rock + Run. Efficient shipping

"Excellent"

Very fast postage - arrived in two days; good value sale prices on my Sea to Summit tableware; prompt helpful response to my question.
Thank you so much, & will shop with you again.

"Exceptional service and advice"

I have had exceptional service and advice from Rock + Run for every interaction over the past two years. Because of James's knowledge and expertise they are my go to shop for all things climbing and mountaineering. Highly recommended!