"Great customer service"

Great customer service. Shout out to James for helping me out with returning and replacing a faulty pair of climbing shoes quickly.

"Highly recommend"

Highly recommend, first time I shopped here and the delivery was so quick and the price is very good. Definitely recommend to shop here.

"Fantastic Service / Fantastic Company"

I ordered boots Thursday and they arrived Friday with no shipping charges. Great prices on products and fantastic customer service. Would not hesitate to use again!

"Declined to publish review of a product."

Their website invites you to post reviews.

Already there is a negative report up there concerning the product.

Alas, mine, too, is unenthusiastic. The review is matter-of-fact, without expletives or immoderate language, but presumably they have a crate of these to shift and 2 poor write-ups is a step too far.

In which case, why invite reviews in the first place?

"Great service"

Have been shopping with Rock+Run for years. Always a happy customer. Recently had a problem with a faulty pair of shoes (first time this had happened) and James sorted me out with a replacement with no hassle. Great service.

"Fantastic customer service"

I had issues trying to work out which size shoe I should go with as each brand has different variations in size. Had to return a few pairs but the customer service team (James) not only refunded my purchases quickly but when I gave him some info to try as find a pair he was quick in suggesting some other shoes do my level of experience and which size I should try! Great service!!

"Terrible quality and customer service"

Avoid.

I bought a pair of climbing shoes that have a manufacturer fault. They refused to admit the shoes are faulty, even I have sent multiple pictures of the same model for comparison of what the shoes should look like.
They excuse was: All of our shoes look like the pair your received, not the pictures on our website/the pictures of another pair of these of the same model (which I attached).

If that's true, I would consider this as a fault advertisement.

They also refused to show me a picture of their other shoes of the model, which I found extremely bizarre

"Excellent Customer Service"

Recently ordered some items, one of which was a compass with unbalanced needle. Customer service was excellent. I emailed late in the evening, first thing next day received email explaining what Rock + Run would do. True to their word replacement arrived promptly with pre-paid sticker for return. Really first class customer service that makes such a difference.

"Brilliant Company"

Have ordered a few things from them now - always arrive prompt and in good condition.
Feels really good to support a quality UK business and from their social media it's clear they are constantly working on bringing new products to market for their customers.

"Highly Recommended!"

I had made several purchases from Rock + Run whilst I was living in the UK and always found great deals and a wide range of products for climbing and hiking. But the best part about this company is the customer service. Recently I made an order for shipping abroad and we ran into some issues with the shipping. Rock + Run had been extremely helpful and responsive throughout the entire process. What a great shopping experience!