"Kiasa panels. I bought on amazon in september 2022"

I bought on amazon in september 2022, 3 infrared heating panels from kiasa. After 4 month I had some issues with 2 of the panels. I got in contact with Kiasa, and they have been very professional, always available, giving me for one panel a straight replacement and for the second one another replacement with an upgrade, all free of charge. They have been helpful, available, cordial and prompt when I had the issues, amazing customer service. The panels are coming with 3 years of warranty, so peace of mind as I have seen how efficient customer service Kiasa has. And nonetheless, i am very happy with the panels ad they are saving a lot of energy and keep us cosy and happy.Thanks a lot to the whole team, especially to Heta.

"Useless heater and terrible customer service"

I brought a 2400W heater for my garage that Kiasa say will heat an area up to 30m2. My garage is 15m2 and during the recent cold weather I used the heater for the first time and found that it has virtually no effect on the temperature! This was after having the heater on for 5hrs with the door shut!
I complained to Kiasa and they apologized and suggested that I change the angle of the heater because that might work! It made no difference. I sent photos of the heater in my garage and the interior of the garage too. They responded by saying, "Looking at the images provided, I can see there are a lot of metal objects within the room, the infrared radiation will be absorbed by them first before you receive any heat, unless you are working directly within 2 meters of the radius." Surely every garage and workshop has a lot of metal objects in them?
The heater is sold on the basis of being able to heat a workshop up to 30m2, (and even has a picture of one in a workshop in the images alongside this heater!), now Kiasa say that it's only really good for a 2m radius! I've emailed them several times and their is always a lengthy delay with no response. Until I prompt them again. Just recently they have been responding and they've said that I can return it to them at my own expense to test. They will do the test for free and if there is a fault they will return it for free but won't refund the £35 I'd have spent sending back to them!
I have a suspicion that after sending it back they will stay there is nothing wrong with it and demand money to send it back to me, but if it isn't faulty then why would I want a rubbish heater back!
I've said that I would like a refund and they said as the heater is over six mouths old they don't see why they should, implying that Kiasa think their heaters should only last that long.
These heaters seem like a case of the Emperor's new clothes as in this new infra-red heating doesn't really work. Please avoid!

"340w panel in a small bathroom"

Just fitted the 340w panel in a small bathroom as there is no central heating as we have moved to air-air heat pumps in main rooms. Works well so far, only set to come on with light and warms quick enough . Great product.

Arrived next day after ordering by DHL so fast service as well.

"Quick response and rapid delivery"

Re shoe heating products. Sent an email enquiry and received a quick response which enabled me to make an informed decision and place an order. Order arrived in record time. It's a gift so cannot comment on performance of the product but am confident in the customer service of Kiasa. Thank you

"Garden Office Heater"

I purchased this for my garden office. Easy to install and simple to use. The Wi FI App is amazing too!

Service and staff were extremly patient and delivered next day! Amazing! will be coming back!

"Absolutely amazing service with quick replies!"

Absolutely amazing service. Honestly, I can’t complain one bit. Extremely responsive as well.

"Fantastic customer service"

Fantastic customer service. Bought via amazon, and was a bit nervous as I find that if something goes wrong with amazon orders it can be quite hard to resolve. Unfortunately the remote was missing, I rang them directly and they were super kind and helpful and went out of their way to ensure that the remote was sent through next day with minimum hassle. A small business worth supporting and the product is high quality and best you can buy in the market.

"Have one of there ceiling patio heater…"

Have one of there ceiling patio heater which is brilliant the remote control broke contacted the company they were so helpful and couple days later had a new remote and a lovely email.