"Dreadful product"

Dreadful product. Before being able to take a sample this company asks for a huge amount of personal data. They say it's necessary to give a picture of your health but it's clearly for their benefit not yours.
When I had to register that my kit had arrived the website link repeatedly crashes. I am left with two kits that are useless. (You can't use them if you don't register them.) But of course there is no helpline or email supplied. So tgey have my money and I can't use their product. It feels like a scam. I'll be going elsewhere in future

"Expected more"

I expected more information from the test and not just 5 levels measured

"The Good and the Bad"

OK
Bad ... Instructions were not clear as to how to package the sample... ended up having to re-package everything to fit into box and UPS bag

Good ... Easier to draw blood this time

"Very easy and fast results"

Very easy and fast results. Great service.

"Service was super fast!"

Everything was great and results came in super fast like in a day's time! The only thing I would like to suggest is if you could please add hematocrit and red blood cell count on to your tests

"Prompt"

Prompt, excellent service

"Fast efficient and helpful"

Fast efficient and helpful

"Unusable"

Instructions provided were for lancets different from the lancets in the actual kit. When I requested replacements, they wouldn't send them and required an inordinate amount of follow-up information. Refused to fix their mistake without making me jump through many hoops.

"I returned my test over a month ago...no results"

I returned my test over a month ago. They said test results should be available in 2-5 business days. I still do not have results. I opened a ticket online and was told they dont cover that issue and I need to call in. I called in they said it could take up to 20 business days (which the site does not state) which it has been and still no results. My insurance covered the test so I am not looking for a refund, Im just looking to get my test processed and the results back. The company should set expectations initially rather than stating 2-5 business days when it cannot meet that date

"Terrible service"

Terrible service. Upcharges to be treated if positive with something. Have to make separate appointments. They call and tell you your results then say they can only treat you if you pay 50.00 for another appointment.