"Everything was wrong.VEry cOLD pOOL!"

Fans were dusty. Outside door to pool was OPEN and could not be shut. Dirty water standing in washer. POOL VERY COLD. Dishwasher rack broke. None of remotes worked. Batteries were out of many of them. Sink was stopped up. I called multiple times. NO RESPONse. i DID GET A TEXT after we left that the pool heater was repaired. LOL. DO NOT BOOK THIS CABIN. I am so soory I spent my money on this junky place.

"Not what they promote! Run away book elsewhere!!"

We have been here since yesterday and have several issues that include the upper level shaking/vibrating whenever the furnace kicks on so much so that it’s very hard to sleep with this happening. Also the door handle out to the main level deck has issues opening and sometimes won’t at all unless someone from inside opens it. Seems like no one cared to vacuum or clean as there are a lot of bugs throughout the cabin. Also the downstairs vanity is pulling away from the wall! I’ve stayed at many cabins down here and for the price we paid to stay here at a higher end community type cabin I was expecting a way nicer cabin. Could use some upkeep and general maintenance. Was also a musty smell when we arrived and even the windows have stain or something all over them and don’t seem to have been cleaned recently. I’ve attached pictures and a video so you can see what I’m talking about. This was truly not what the pictures and website promoted at all! Very upsetting. The cabin needs some tlc and much better upkeep. I own many properties and I’d be ashamed if I let one of mine be rented in that condition. Broken stools downstairs broken chair upstairs door handles not functioning properly. Simple fixes along with basic cleaning!!

Rehearsed automated response is what it felt like…here’s what they said to many unhappy reviews I’ve seen so obviously they do not care to change.

That sounds incredibly frustrating, and we’re truly sorry the cabin didn’t meet expectations. Keeping our rentals well-maintained and clean is extremely important, so it’s disappointing to hear about these issues. We appreciate you bringing them to our attention and will absolutely address the broken furniture and door handles. Simple fixes should never be overlooked, and we regret that this impacted your stay. Our team is already reviewing the cabin to ensure it receives the care it needs. Guest experiences like yours help us improve, and we truly value the feedback.

"Crap place to rent I wouldn't recommend…"

Crap place to rent I wouldn't recommend it ever if it could have less then a 1 it would be a negative -10

"BEWARE! Rip-Off Cancellation Policy"

My husband and I reserved a cabin from Cabins for You in November 2024 for October 2025. In January 2025 we found accommodations that worked better for us so I tried to cancel our reservations. Surprisingly, this company refunds less than half of our initial deposit even though our reservations aren't for over 9 months away. RESERVATION DETAILS:
Arrival: 10/12/2025/Unit Information: River Romance
Charge CC 11/27/2024 $221.86
Refund CC 01/21/2025 ($73.03)
We've rented from dozens of companies coast-to-coast, and west-to-east and have never encountered such a poor cancellation policy. What a rip-off.

"I am extremely disappointed (again)…"

I am extremely disappointed (again) with this cabin rental experience. Despite paying thousands of dollars and planning the trip for five months, our group of 18 people arrived at the cabin to find it was not in working order. The cabin should have been removed from the inventory, and alternative options should have been offered. Two days prior to check-in, we received an email notification that one bathroom in one of the bedrooms was not functioning. However, the email did not indicate that repairs were in progress, nor did it offer a resolution. We arrived to discover that not only was one bathroom inoperable, but the ENTIRE HOUSE WAS WITHOUT WATER.

In speaking with agents upon arrival, the house had been inspected same day. There is no way we should have still been assigned to the Grace Place property. Also, I understand we are in the mountain region and bugs will exist, but the second level of the house was infested with ladybugs, flys (didn’t think they could survive the cold) and stink bugs. For an eight-bedroom house accommodating 18 people, the lack of water and absence of alternative options was unacceptable. When I contacted the call center for a 3rd time by 10 pm, I was advised to wait until 8 am the following day for guidance, this was an unreasonable expectation. This is the second time we’ve had issues with our reservation through Cabins for You. Our previous experience led to a partial credit, which we used to book this trip.

As a member of Cabins for You perks program for two consecutive years, I have found the membership to be a waste of money. Cabins for You is a property mismanagement company, with staff and leadership responding to guest concerns as if they were a nuisance. The lack of empathy and willingness to assist makes the situation If not for the coming winter storm, we would have departed immediately. Cabins for You did not have or just did not want to offer my group a backup plan to address such issues, which is concerning and disappointing. I now know from management that relocations is against company policy, insane. They definitely have a “you get what you get, and you don’t make a fit “ attitude.

I wanted and look forward to, the rental property I booked. As a resident, I am unaware of your company's policy and it is not my responsibility to be informed. Thus far Brooke and the Thursday night call rep on were the only staff members displaying enthusiasm about their role in guest service.

Again, We did not intentionally agree to a cabin that was not comparable to our previous reservation. I specifically requested property equivalence but was told no inventory was available. We needed water! The lack of water with no resolution was unacceptable, do you advise we should have remained at Grace Place without any running water? Even worse, Nicole, your attitude and that of several staff members, demonstrating a lack of interest in accommodating guests, is unacceptable.

My request is to be compensated for a night without water and the shortage of two rooms after being moved. $135 for one bathroom not working is not acceptable.If you feel that is appropriate, you should multiply the amount in consideration of the entire house not having water. Nicole as a manager of Cabins For You, if you are unwilling to compensate our group for a day of the loss of water affecting 18 people and the relocation to a property with two fewer rooms we will exhaust all options and resources to pursue fair compensation.

"On The River "

On The River

• Non-working security system / keypad
• Dead bugs on the cushions looking over the backyard.
• Several pieces of trim missing in the bathroom allowed you to see to the subfloor.
• Deep claw marks on the bathroom door and surrounding trim from a past visitor locking their dog in there while they were out exploring. No doubt Cabins for You charged them for the excess wear but failed to put that money into fixing the damage.
• The lights over the bathroom vanity didn’t work. I had to mess with the GFCI outlets and breakers to try to get them working again. Finally got them to come back up but there was a burnt-out bulb.
• Moldy caulk around the kitchen sink
• Spider webs all over the inside and outside of the screened patio
• Finally, NO HOT WATER!

"Cabins for you horrible company ."

Booked a cabin on 9/21/24. Upon arrival cabin was extremely filthy and smell of mold was horrible my wife which has asthma and breathing issues was immediately set off by the mold. Also saw signs of bed bugs. Was promised a clean cabin upon booking. Took pictures of mold on walls windows and furniture also dirty floors etc. Called # to ask for a different cabin but they refused to move us said there was nothing they could do. We ask for cancelation /refund due to unable to stay in the cabin because of uncleanliness and mold. After having to get a little stearn on the phone. They only refunded a portion of the total. I would think if you didn't come through on delivering a clean stress free cabin as promised in agreement you would refund whole amount. This place is shady to say the least would definitely not use them for any bookings. Usually don't leave negative reviews but these people need shutdown. Poor business dealings. If you don't deliver on your promises you need to be honest and refund money in full. Please don't waste your time and money booking with cabins for you.

"Do not trust this company"

Do not trust this company. The cabin we booked was not accessible because of the steep driveway that had many pot holes. They would not put us in a different property and refused to refund our payment. DO NOT TRUST THESE PEOPLE!! PRINCESS WAS NO HELP!

"This is the worst company for renting…"

This is the worst company for renting cabins i stayed in one of the cabins last week and it was really outdated nothing like the pictures on the site i called them and they do not care. This is some of the pictures of the cabin when I arrived at the cabin had a pool table on the 2nd floor never got to use it because it was to hot there was no air upstairs and the TV in the main bedroom never worked

"Don’t trust photos and reviews they preselect "

This review is specific for a cabin we rented from Cabins For You. We rented Pop A Bear. Although very spacious, this cabin is in desperate need of many updates. Electrical outlets and switch plates are falling off. The carpet is loose and dirty. Floors turned our kids socks black which they did come and mop again. However they expected us to prove it was dirty with a photo. The shower downstairs had visible mold.
I can say the bed sheets appeared clean. So that was a plus.
The three pools mentioned were a let down. One was completely closed. The other was outdated it was a let down. The kids were bit with bugs when they returned with my husband.