"Nice snappy alu frameset with a paint issue...but handled correctly by Standert"

Nice-looking, snappy frameset (Kreissäge). Unfortunately, the paint started bubbling on the lower end of both seat stays (around the drainage holes). Wrote the guys at Standert about this, but initially I did not experience a lot of willingness to help me on this (however, see UPDATE below!). I understand that paint damage is not under warranty, but in this case the damage is clearly the (secondary) result of another (primary) issue, i.e., corrosion. Great bike, but at this price-point for an aluminum frameset, Standert could have been more forthcoming...
------------
UPDATE (1 Feb 2024): Following my review, I was promptly contacted by Tom from Standert, who offered me a replacement frame to address the issues I had mentioned. What initially was a disappointing experience turned into a positive and satisfying one as Standert demonstrated their commitment to customer satisfaction. I appreciate their prompt response and the effort they put into (re)establishing a trustworthy customer relationship.

"Great Service, greater bikes!"

I am not a local, but I traveled to the Standert Shop to check out the bikes. Service is excellent!!! No one rushed me into something I don’t like or need. I left the shop without a bike or order, but with a good impression about the KREISSÄGE RS. Couple nights later I pulled the trigger and emailed Standert because I can’t live without a KREISSÄGE RS. Couple weeks later I picked up my KREISSÄGE RS. They offered me to come back after a couple of rides/months to inspect everything, slam the stem… I am a very satisfied customer.

"Standert had the frame it advertised"

Standert had the frame it advertised, and shipped it well within the period mentioned with DHL. They paid the Swiss taxes instead of the German. So, they did what they promised.

"Great attentive service by the team"

Great attentive service by the team, from handling initial queries to later the sales process and delivery. Frame currently being built, and excited to ride soon!

"Die Beratung von Oskar hieß er glaube…"

Die Beratung von Oskar hieß er glaube ich war top.

"Super Produkt und Super Service!"

Super Produkt und Super Service!

"Excellent customer contact and friendly…"

Excellent customer contact and friendly staff. I have ordered two bicycle frames and am very satisfied with the high quality. The customer support has responded to my questions each time.

"Kettensäge Team - A gravel bike in a class of its own"

The chainsaw is an awesome bike. It purrs like a kitten and rides so well. The first few kilometers are behind me. And as with all bikes, there's nothing to complain about. The internally routed cables are a great solution and everything else is just as I imagined it would be.

I'm looking forward to lots of gravel kilometers in the mountains and valleys :-)

"Sick bike"

Such a cool bike! Super easy to do the last assembly steps and then get riding!

"Delivery late again"

I have ordered a frameset earlier and this was my second order. The promised delivery time is still not fulfilled. Promised 6 weeks and truth is over 7 weeks (50 days). You really need a logistics guy.

Good bikes though. I think great brand as Standert need more polished website too.