"Fast response, and efficient fair priced repair"

We had a small accident & broke a radiator thermostat, resulting in losing pressure from the system and loss of heating and hot water, in midst of cold winter snap. Pro-Heat responded very promptly and their engineer Charlie was very obliging, cheerful, efficient, helpul and professional. He soon had us going, and even put a few extras right while he was here. They installed the boiler and replaced the bathroom suites when we bought the house 3 years ago, and have carried out regular services to the boiler. Can thoroughly recommend this company.

"Highly recommend"

Highly recommend. I got a new boiler from Pro-Heat and received excellent service from quote to fitting.

"Dangerously unprofessional"

I'll copy below the feedback I gave to my landlord after 2 engineers from this company attended my property over 2 days.

"Further to the boiler installation by Pro Heat on Wednesday and Thursday 26th and 27th May 2021 and our 'phone conversation yesterday, I want to list the various issues I raised, formally, in an email, as well as a few more that have come to light since.

1. One (or both) of the engineers used my toilet without asking first. They left faeces in the bowl unflushed at lunchtime and urine marks on the rim. This is unacceptable at any time let alone during a pandemic.

2. Neither engineer wore facemasks.

3. They didn't dust sheet any of the kitchen before drilling holes in the ceiling and wall so every surface is covered in dust at the minimum, some with small gravelly bits from the drilled bricks.

4. The pipe installation above the new boiler is a mess and an eyesore for a residential property. It will need to be boxed in.

5. The pipes they installed under the sink area haven't been clipped and have been left supporting themselves.

I have every suspicion that a cheap quote was put in by Pro Heat and thus a cheap job was completed, however this will undoubtedly lead to follow up work being required at a further cost to the owner.".

I sent this to my landlord on 28th May 2021, they said they'd forward the concerns to the company but to date I've not received a response.

"Adam from Proheat highly recomended"

Adam from Proheat recently carried out a bath > shower conversion for us and all work was carried within time frame stated and for quoted price, quality of work was fantastic and price very reasonable.

Thanks Adam, Nik

"Came out free to allay fears …"

Proheat came out to us two months ago to fix part of our heating system. My husband was then away and we started getting noises in the walls near my son’s nursery. I was naturally concerned. I spoke to Dave at Proheat immediately, and within an hour they sent someone round, without any fee, to ensure that everything was safe and allayed my fears. I then spoke to them the following day and it appeared that there was just air in the system but they could’ve done more to make me feel better when I was naturally concerned.

"This company is the worst company I…"

This company is the worst company I have ever dealt with. I was quoted over £400 for work to be done on a boiler that actually didn’t require any of the new parts they said it did, and it actually cost less than £160 to fix by another company. I was dealt with in a very rude and aggressive manner, and was sent an email saying they had called the police because I left a negative review! I would never go near this company again.

"Thanks a bunch"

We had a new boiler fitted yesterday. It was a hassle free process from start to finish and well worth every penny. The fitters were really professional and did a brilliant job.
The dog also enjoyed all the fuss he got.
To top off the whole experience today we received a really lovely bunch of flowers as a thank for our custom.
Great service all round.

"Installation of New Oil Boiler"

Excellent service from a very professional company - 5 working days from our ageing boiler finally packing in to a brand new Worcester Bosch boiler installed by Pro-Heat. A quality product and quality service from quotation through to installation. The quotation was comprehensive and clear and the installation engineers punctual, polite and efficient. They arrived at 0800 hrs, the new boiler delivered shortly afterwards and was fully working by 1600 hrs with everything left clean and tidy. We were delighted to receive a bouquet of roses today; a small gesture but typical of the strong customer focus that was shown throughout the process.

"Great service"

Great service. Friendly, efficient and trustworthy

"Reliable and friendly service at all…"

Reliable and friendly service at all times. I know that whenever I contact them about an issue at my property in Newark they will respond promptly.