"Your customer service was exceptional"

Your customer service was exceptional. And representative that I talked to on the phone was clear, succinct, and quite pleasant. I asked him a rather detailed question and he answered it promptly.

"I was in the process of ordering this…"

I was in the process of ordering this service when I realized I had the wrong service. I apologized to the sales person, who was very professional, and ended the call...without purchasing the service. I repeat...without purchasing the service. This is the second time I have informed the company that I did not purchase the service...which is the exact opposite of the emails they keep sending me. Please stop sending me these flawed/incorrect emails. I will keep checking my bank statements to make sure I am not being charged for a service I did not pay for or sign up for. By the way, I did sign up for American Water Resource, (affiliated with the City of Philadelphia where I live) which is the business I was lookig for when I mistakenly called this company. I hope this information offically ends this company's emails to me. I appreciated the professionalism of the customer service agent but I do. not appreciate repeatedly responding to emails from this company insinuating that I purchased a service from them that I absolutely DID NOT PURCHASE!

"Lack of communication"

Lack of communication. For example:I have to ask for the policy in writing nor I was informed if it's in the website. It wasn't clear whether my monthly fees will be automatically deducted every month from my credit card.

"Fair Pricing"

Fair Pricing

"Thanks for your Service"

Thanks for your Service

"easy to use app"

easy to use app. all info about service on website. service is clear on detailed plans provided

"I want my papers sent to my mailing…"

I want my papers sent to my mailing address and you seem to only want email thank you

"Guardian's helping hand"

Guardian was very helpful in helping me pick the right plan for my house. Guardian knows how to treat their customers right.

"Simplicity."

Simplicity.

"Representative was professional and…"

Representative was professional and courteous. Took care of the situation within minutes.