"Great knee support & great customer service"

Great knee supports. Good for compressing knee swelling & Baker's cyst during walking/skiing. Neoprene is strong but not too thick, so my knees are supported but can still move. Fit well and feel comfortable (I wear one on each knee).
When I had a query, Thuasne responded quickly - great customer service.

"Feedback on online purchase made"

Thank you for providing excellent service. From going to your website, to getting help from the on-line support team, to placing the order and receiving the goods, I cannot fault your company - seamless, efficient and great product.

"Action Reliever Knee Brace"

I originally emailed rewarding how to get the Thuasne Knee Brace on prescription. A helpful pack was sent quickly. I was unable to get it on prescription though as my health authority has not approved it for prescription. My contacts at Thuasne on "Chat" were consistently helpful and informative answering my questions before buying.

I have found the Knee Brace helpful in enabling me to walk more easily despite quite severe knee osteoarthritis. I wear it whenever I go out and am walking any distance.

"GOOD CUSTOMER SERVICE/SATISFACTION"

After contacting the company for a product I needed. Sophie was the lady I spoke to on the phone and she was very approachable and helpful. I received the product I ordered but had to return it because it was the wrong colour. Sophie provided an effective and efficient good customer service right from the moment I placed another order till I received the order. She kept me updated throughout in which
I am grateful.

"Fantastic product and Company!"

I have had thuasne Boa for 6 months - it is an amazing product! Totally protects and supports the ligaments, and is a superior product in my opinion. The company itself are extremely efficient, both in product order, product delivery and customer
after-care/customer service. The sticky bit on one of the strap kept pinging after 6 months, and when I told the company, they asked for a photo and immedately sent a new product! Can't ask for any more than that! It was stress free and I was very impressed. I would highly recommend them!

"The best service and products possible"

I’ve dealt with thuasne for 5 years and they never fail to delight . Georgia was fantastic in customer care and Sophie is equally good . Great products , support and they show they care all through the customer journey !

"The bra I was given at the hospital was…"

The bra I was given at the hospital was excellent so I went on line to find you and bought another 2pairs they are so comfortable and I feel more confident in myself now Thankyou

"My Thuasne ankle brace experience."

I have used Thuasne ankle braces since 1988, the reason was because surgery was difficult and recovery difficult and lengthy.
Although I cannot do without them they do have a fault and that is the velcro fastener is too small and doesn't always stick. Eventually I complained and I was pleasantly received by Sophie who replied immediately and wanted more information.
I asked her was it possible to replace the velcro because the actual ankle braces stood the test of time and were perfect. Unfortunately there was no replacements available so she sent me a pair of new support braces as a gift of good will and compensation. What better customer service is that. 5 stars, 100% or any more kudos relating to terrific service.
I must add that the fault of th velcro could have been caused by my own laundering in washer and tumble dryer instead of hand washing.

"First class product and service"

First class product and service. Order delivered promptly and well packaged... my mistake that l ordered the wrong item! Called Customer Services and Sophie was excellent. Correct item ordered and return for full refund swiftly and efficiently managed. Great customer experience all-round and would highly recommend Thuasne... as our Physio did in the first place!

"Used Thuasne a few times now always…"

Used Thuasne a few times now always polite and efficient, realy is a pleasure dealing with them.
Dealt with Sophie,had a problem with goods purchased around 12 months ago,sent photos,agread a replacement.
Orderd yesterday are here today what more could you need thank you Thuasne