Cloud Sleep LTD

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21 reviews
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Cloud Sleep LTD

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Tom

5.00/5.00

"The mattress we purchased was over £900…"

The mattress we purchased was over £900 at a local store so we initially had apprehensions on purchasing the mattress as it was a lot cheaper. (£645) however the mattress came and this is exactly the same as what we seen in store. I would definitely recommend this website for affordability on its own for quality products.

28/03/2025

lisa k

5.00/5.00

"Excellent service great mattress"

Excellent service great mattress, thanks

18/03/2025

Miss Helen B

1.00/5.00

"Please don't use this company"

Please don't use this company, the mattress I received was not as promised in the emails prior to ordering, I'm disabled and receiving the wrong mattress is causing too much pain for me to be able to sleep, I cannot return under the sleep comfort guarantee because I cannot afford another mattress while waiting for a refund and the company are ignoring my emails, I feel totally let down after buying their top of the range mattress.

13/03/2025

Mrs Helen Smith

5.00/5.00

"Outstanding service, product, delivery & price"

Amazing service from ordering to delivery. I was a little apprehensive about ordering online with a company I wasn’t familiar with. I’m sooooo pleased I did! I ordered my Durabed mattress (I’ve had one of these before, highly recommend) late Wednesday evening, delivery said 5-10 days, imagine my surprise when I got a call the following day to say delivery would be that Friday between 11am-3pm. In less than 48hrs I had my mattress which arrived at 11am on the dot, delivered by the nicest delivery driver, friendly, polite and respectful of my property. AWESOME from start to finish .. AND the best price I could find anywhere! Cloud Sleep LTD 5 stars+++

18/02/2025

Kiran Mehmood

5.00/5.00

"Excellent mattress I ever had and quick…"

Excellent mattress I ever had and quick service
Highly recommended

31/01/2025

Rob

5.00/5.00

"Good - but Took a little time to get a delivery…"

Took a little time to get a delivery date but it was over th3 Christmas period and I had no issue. Overall good experience and I would order gain.

31/01/2025

Oluwatomi

5.00/5.00

"Fantastic bed"

I recently got the Heritage 5500 mattress. Very comfortable and fantastic bed. Worth the price. Delivery came on time today about 5 working days. Would highly recommend.

15/11/2024

Georgina.Bell

1.00/5.00

"Please DON'T order from this online…"

Please DON'T order from this online company. I purchased ottoman bed from a wattsapp message looking back I must have been stupid to trust this company.

The bed arrived later than the time it was scheduled for. The person who delivered the bed was also the installer of the bed who asked me at the door could I help him with the bed. Even though I payed for the delivery and for the bed to be fitted together. My mattresse was too soft I ordered a gel topper which was meant to be medium to firm. I did state this with the delivery man but he left abruptly in a rush to go home. I've not even had the bed a week and the storage bed is so cheaply made the slacks are very thin. The mattress dilts. And isn't the mattress stated on line, The mattress is sewn up with just a label glued to the fabric. Bolts and screws are different sizes.

The lever has come off the bed to open the storage lid of the bed. The interior of the wood has indentations. And if you want to speak to the manager of the firm about any problems with a bed you have purchased you will receive nothing but pure abuse threats, and being told your card would be BLOCKED. I was also told by the manager you will have to send back the bed to us so we can test the bed for damage. You are provided with 2 mobile numbers one that's a business account and one number online that ain't in service plus I've sent a complaint in via email and I've been ignored. Online it does state 60 days we will exchange mattress or you are entitled to a refund. After sending them a message on there business account on wattsapp, telling them I'm seeking advice, they sent me back a reply which was very unprofessional stating I've used a mattress for 3 days and now I want to send it back. Nothing on line says if you purchase a bed online you will have to resend the bed back in packaging that's been taking away from the delivery person. THESE PEOPLE ARE A FRAUD STAY WELL CLEAR!!! And the reviews on here are copied and pasted. With different people's name on the reviews.



23/10/2024

Manda King

5.00/5.00

"Excellent service all round"

Brought mattress from this company was excellent price, excellent communication and delivery was so fast, cannot fault company.

18/09/2024

Kaia MacPherson

5.00/5.00

"Amazing"

Amazing! High key recommend

18/09/2024
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