"Outstanding customer service and great quality carpet"

I can’t rate Stonegate carpets highly enough, the communication was excellent. Shelly sent some great samples for me to look at. Richard was fantastic his customer service was outstanding, advice he gave me and the knowledge he has on carpets was amazing. Kevin fit the carpet perfectly, he arrived on time and very friendly.
I had no need to be concerned ordering a carpet from so far away without seeing it. The quality of the carpet & the excellent customer service I received has been outstanding. I am very pleased with the carpet & highly recommend the company.
Thank you to a wonderful team

"Outstanding Customer Service"

We received outstanding customer service from the time we ordered our rug, right up to the point of delivery. After the initial phone call to check on the details of our order, Richard went out of his way to make sure that we were happy with our decision. We had regular updates about the delivery and when the rug arrived, we were really happy with the quality and colour. Although a little nervous to order online initially, I would highly recommend Stonegate Carpets and would not hesitate to buy from them again in the future.

"From the moment of contact I was meant…"

From the moment of contact I was meant with professionals.
I was advised,supported and kept up too date. With pictures and samples. My dream stair runner began to emerge.
I couldn't ask for more I was even given some off cuts and made a rug. I would happily use them again without doubt for any carpet needs. But more than anything. They cared. They understood. They are professionals.
The privilege was all mine.

"Great carpet selection, service and fitting "

I’ve recently purchased carpets for a bedroom, stairs and landing from Stonegate carpets and have been very pleased with the outcome. They had a great range to choose from, we took some samples away to help us make the final decisions. From ordering to completion was a couple of weeks, someone came out to measure up and ensure they knew what fitting accessories would be needed. There was good communication from the team and they were happy to answer questions. When it came to fitting, the fitter worked quickly and left it neat and tidy and did an excellent job fitting the carpets. I would definitely purchase from here again. Good price, good selection and friendly staff

"Bespoke Rug Made"

I had a bespoke rug from a carpet made by the company and after a thorough email exchange to explore options, including samples sent, they made it perfectly and delivered as promised! Really happy with the end result!

"First class service "

My phone company up for an enquiry the lady was extremely helpful explaining the different carpets I would need. I told her the colour I would like and she recommended the carpet within a week. The carpets were made and I received them. They were absolutely fantastic. The colour was perfect. I’d recommend this phone to anybody. Thank you very much, regards Bill

"Faultless"

From ordering a sample through to the fitting I cannot thank everyone enough, the service is excellent, spent a while on the phone with Colin, Shelley and Richard getting the carpet right and everything went really well. Couldn't be any happier with the job done, Thank you

"Did a really nice job from start to…"

Did a really nice job from start to finish. Would recommend.

"First class business"

We have used Stonegate Carpets for nearly 30 years and have recently had 3 carpets fitted. From the initial assistance and advice from Shelley who has extensive knowledge of carpets (and endless patience!) to the final superb fitting by Glen we could not be more pleased with the service provided. Colin came to take measurements and did his best to give very competitive quotes. If you are looking for excellent customer service look no further than Colin and his team. Thanks to all at Stonegate Carpets. Terry and Lorraine

"Customer Service off the charts!"

I have to say customer service is off the charts in this old school approach. Very noticeable difference against other companies in general. Colin's knowledge is second to none!

Was contacted by Colin, Richard, Shelley and Kevin to do the final fit. Helped teach me how to prep the stairs and although based quite a few miles away in Leeds were efficient in understanding everything. Provided beautiful samples, great competitive costing, beautifully made and installed. Thoroughly nice people to work with and a happy dose of Yorkshire humour. Would definitely use again.