"I recently discovered this amazing pet…"

I recently discovered this amazing pet supplies store, and I couldn't be happier with their products. The store offers a great variety of eco-friendly and sustainable pet supplies, which align perfectly with my values. From biodegradable poop bags to organic treats, they prioritize the well-being of pets and the environment.

"I have been shopping at Parrot…"

I have been shopping at Parrot Essentials for a few years now. Products are good quality, fairly priced and delivery is always speedy. Communications are good too and if there is an issue it is resolved by the team very quickly. Thank you.

"Great experience"

Great experience. My order came fast and my parrot is happy with the food. Thank you.

"I've been very happy to purchase from the store, but that's all over now. Extremly bad customer service"

Udateret!

I can prove, via my e-mail that they DID NOT answer my e-mails i send, after i asked why the shipping costed 32.99£, when i usually pay 25.00£
why on earth would i otherwise write here, what would be my purpose?ive bought toys for 20 years, and never ever had any problems anywhere.

So now im sitting here with no toys for my parrot, because the toys i wanted,can only be bought from them.
How dare they call me a liar??

He started to talk about, that their response was in my spam, thats ridiculous all our communication is gathered in 1 long thread. Not in spam.
I got the must obnixious and rude answer i ever had from them, the called me an unfair person and a liar. I still have the e-mail. And I can eventuel send it to you.

Its absurd and offending that my credibilty is on the line here. I xan take screenshot of our communication,and send it Trustpilot, and you will see, that I indeed never receiver answers.


I wanted to make an order and I couldn't on their site, like normally now it is via mail and thats pretty annoying.
I made the order via mail. I had a 5 % discount so i was glad.
When they so send me the price for the order, I saw the shipping was 32.99£ and I normally pay 25.00£.

I asked howcome i had to pay more, and got NO answer. I wait one day, two days still no answer.

I then kindly asked if they could send me my order, NO answer. Here 4 days after i still have NO answer. That is not only unprofessionel, it's also rude.

So I am done with that company.

"Great customer service and really quick…"

Great customer service and really quick delivery

"This store offers a wide variety of pet…"

This store offers a wide variety of pet foods and accessories that are perfect for any pet owner. Their products are of high quality and their customer service is exceptional.

"Ordered twice from here and the speed…"

Ordered twice from here and the speed of delivery is unreal. My go to now and happy to stay away from Amazon.

"Dishonest seller"

Good selection and good prices, however customer service and the speed and requests solving just nightmare. I returned the items directly to warehouse and received piece of paper as a proof of delivery by Chris and signed by Ben who is not working on Fridays. Also I received phone call and email from Anguel ensuring me that I will get refund back following week. After over a week waiting, I decided to send follow up email on my refund and guess what, Anguel responded to me that refund was issued few days ago… I have to contact PayPal to resolve this issue as Parrots essentials is not helpful at all. Threatening me that if I send another email to them it will go straight away into their spam.
Please avoid, not worth it for the hassle of few pounds cheaper items.

This is the “HONEST” response from owner himself:
As I said you were refunded, and I am not sure why PayPal did not send you the money back. If you didn't open the case, I could have called them and asked them to trace the payment and make sure it is processed. Once you have a case open, I am no longer able to call about this payment, and all I can do is answer any questions they submit via the case.
​Either way you will receive your refund because it was issued and PayPal eventually will get to the bottom of this.

If you need my help please go and delete the 1 star review which is not true at all and close the case. Once the case is closed I can call and ask them to action the refund.

Kind regards,

Anguel

"Great site for all your bird needs"

I got my first bird last year and found all the pet stores are limited on toys and treats, I am so happy I found this site there is so much choice. My bird likes the honey sticks and fruit bars. I will be using this site for all my bird needs from now on. The order is well packaged when it arrives and I have found from order to delivery its very fast. No issues here I have recommended this site to everyone I know has a bird. Thank you Parrot Essentials for a great service

"Absolutely love getting my parrots…"

Absolutely love getting my parrots treats from here , she especially loves the bell shaped seed treats . Demolishes them rapid. A very wide range at very reasonable prices