"Superb service - express delivery."

Ordered score on Friday said delivery 3-5 days but arrived next day.

"Sheet music order"

Ordered sheet music online around midday Wednesday & it arrived Thursday morning! Also received a phonecall Weds p.m to inform me that as the spine & cover were creased I would get 40% off.Fantastic service - will def. use this store again :-)

"very pleased with service"

very pleased with service thanks

"Excellent"

I called to ask a question about a potential purchase and not only did I get a solid answer, the sale process was smooth and the product with me the following morning.

That's all I ask for in a web company and something I rarely get hence the 5 star review

"Very satisfied"

Very prompt delivery, bought the Varigrip from PlanetWaves. Brilliant product, brilliant service. Site added to favourites -Will definitely consider buying from DS Music again :)

"Poor communication regarding postage"

I had to wait a whole month for my order to arrive in Austria from the UK. Having seen that orders would be sent within two working days, I didn't receive a tracking number until almost a week later. The package didn't arrive and was apparently send back to the UK and resent to Austria. It finally arrived here but with the wrong name on the address, as they had printed the payer's name with the recipient's address, which must have lead to the original problem of the Austrian postman not being able to find the name on the recipient's telecom at her building. I'm happy that DS Music resent it but they could have got in touch to say what was happening and to clarify the delivery name and address. As it was I was waiting a whole month wondering where on earth my package was.

"Unreliable and unprofessional"

I didn't receive any goods, as I gave up and asked for a refund after two weeks of delays and failed promises. Even the refund did not appear in the promised interval. And when you're dealing with a frustrated customer, signing off "Have a great day" is irritatingly casual.
[link] delivered the product the next day as less than £5 greater cost.
I won't be using D S Music online again, and I won't be calling at the shop either.

"An excellent customer experience thank you"

I needed a Beatles "Help" album cover mug very quickly for a present. The product arrived within 2 days and had been perfectly wrapped to ensure safe transit. Thank you very much.

"Knowledgeable and interested"

Perfect, cared about my business, were very knowledgeable and were very quick to dispatch the item.

"excellent product and service"

Great advice on the phone, good product and great technical support - did sell me the wrong lead that connects my piano and laptop tho'