"Website can be misleading, though delivery was efficient."

I wanted to purchase an educational discounted version of Sibelius 7 (which has been really bug ridden and appalling) from ds's website. I clicked on the educational link and was taken to the academic/student product. Not knowing any different I assumed this was the correct product and bought two copies for different machines. Delivery was prompt, but only found out on opening one copy that this was unable to be registered by staff, only students. I phoned and explained the predicament and ds said there was nothing they could do as it was opened. I said at the this time how easy it was to make this mistake and when one sees the product appear in font of them why would one think of scrolling down. This has happened to one other person I know and nearly happened to at student too. Avid won't register it and do now I've a copy I can't use and will now have to find some way to retrieve my £190. I did return one copy and you were efficient at replacing it with the correct staff version. You are obviously a very capable company, but I do feel this mistake could've been avoided with correct labelling ie two buttons marked staff and student on EACH product.
Your efficient service is not in question your website in this area and it may well be only this area is.
Neil Shaw-Hulme

"Good price and fast delivery"

We work in Italy and our son is studying music in the UK and needed Sibelius student edition. The ordering process was easy, price very competitive and he received the software in just a few days.

"Very good personal service despite delay."

There was a European supply problem with Sibelius 7 but DS Music kept me informed and delivered more quickly than the estimated time anticipated. They were also very quick and efficient in answering questions about the product and provided very good personal service. Thank you!

"Wonderful service!"

The man who took my order was helpful polite and extremely knowledgeable. Really great . Thanks . My order arrived really quickly and in perfect condition .

"Excellent service"

I had no doubt after speaking with them on the phone and placing my order, that i was dealing with a very professional company.
I will certainly be using them again.

"Incredibly trustworthy service."

After purchasing a product online, the store manager rang to tell me that particular item was not in stock. He advised an identical but much cheaper, and even explained it's installation. The refund was instant back to my account.

Will definitely come back for more.

"The best customer service I've had in years!"

They were extremely helpful, where all other stores failed and I would highly recommend them.

"Does what it says on the tin"

I ordered on line. They took my money and delivered. It was quick, the price was good and there was no fuss. That's what internet shopping should always be like.