1st Direct Pools
Ian
"Solar guard cover"
We have a pool enclosure over our pool and I bought the solar guard cover as I’ve found its very good at controlling any algae growth.
The pricing of the cover was competitive and customer service was very responsive.
Recommended 👍
Shane Bissessar
"Reasonable prices as always quick…"
Reasonable prices as always quick delivery and quality products thanks again
Mr Graham Franklin
"My first time building a pool"
My first time building a pool and I found this companies website to be easy to use, very competitively priced, excellent communication on orders, and delivery time. And when I needed to talk to someone to get advice, they rang me back, and provided excellent advice
Lisa Redshaw
"guarantees mean nothing"
Warning: Company Fails to Honor Guarantee
Beware of this company's guarantee policy; exercise caution!
I purchased a heat exchanger from this company, and after only a couple of months, it started leaking from the weld. However, when I approached them for repair or replacement under their guarantee, they refused, attributing the issue to our supposed mishandling of chemicals. It's worth noting that the chemicals used in pools have remained consistent over the years, and our previous heat exchanger lasted for thirty years without any problems. Hence, it's clear that there was an issue with the weld.
Not only did they fail to honor their guarantee, but they also charged me for shipping the faulty product back to them for inspection. This level of service is simply unacceptable.
I strongly advise taking your business elsewhere, to a more reputable and reliable firm that stands by its guarantees.
gary pollak
"Good price and speedy delivery…"
I ordered chemicals and equipment one day and received the delivery the next day! The products were priced competitively and appear to be of good quality. Service couldn't be better. Many thanks.
Shaun
"Excellent service - highly recommended "
Excellent service, arrived next day.
Technical support first class, will use now in the future for my Pool and Hot tub requirements
Lawrence Motors
"The web site easy to use"
The web site easy to use. The products are competitively priced and the delivery arrived in 2 working days as promised.
I would give the company 10 stars.
Clare Albinson
"Incredible service"
Incredible service. Next day delivery and everything was just as it should be. The ordering process is straightforward and easy to follow too.
Thank you.
MR John Taylor
"Very quick delivery & very reasonable…"
Very quick delivery & very reasonable price
james beeston
"Excellent service"
Excellent service from Hannah - proactive in following up when the courier damaged a package, and rearranged replacement very quickly. Well priced, will definitely use them again
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