"Exceptional service"

Exceptional service! I ordered a pump at 10:30 Fri, it arrived a little over 12 hours later.

"Brilliant service on warranty claim"

My new Lacron filter developed a fault
Corinna was responsive and helpful from the start. She guided me through the process for warranty and swiftly answered my questions. A replacement was provided within less than a week. Brilliant service.

"Commendation for Phil and sales / customer service team overall!"

Phil was great over the phone and really help us out to make sure we ordering the right fittings and pipes for a job we are doing. He was very patient and takes his job very seriously. He made sure to keep us reassured and helped us find exactly what we were looking for he is so great at customer service that other companies should look at him as an example on how to deal with calls.

"Phil was unbelievably helpful"

Phil was unbelievably helpful, patient and detailed.

"excellent service and extremely quick…"

excellent service and extremely quick on delivery.would certainly use 1st Direct Pools again.many thanks to Phil for the help in the order.

"Good price and prompt delivery"

Good price and prompt delivery

"Good value - Quick delivery"

Chemicals and suction pool cleaner - Good value and arrived promptly.

"Brilliant service and no hassle at all."

Brilliant service and no hassle at all.

"Once again fantastic service"

Once again fantastic service, cheap prices, fast delivery and good customer support. Will keep using

"Highly recommend"

They have a great team, that know what there talking about, and it shows as they cannot do enough to help and advise.
always very quick and efficient service.