"HORRIBLE customer service experience"

My girlfriend loved a Blazer but they didn't have her size so I immediately went online for her Christmas gift. The picture showed the pants and the Blazer and I assumed I was buying the Blazer. I made the purchase and it said tax was $10. I live in New Hampshire so I figured that would go away. As soon as I placed the order and I got confirmation, I saw that I ordered the pants instead of the Blazer so I immediately canceled it! They didn't get back to me for 5 days and all the while I'm getting messages saying that it has shipped and here's your tracking number etc. Finally they responded saying they do not have the option to immediately cancel an order! Fine, how do I return it I asked. They explained I would have to pay $5 shipping if I hadn'tpaid already. So I looked at my receipt and my first one said I paid $10 in tax and the other said I paid $10 in shipping and handling! I sent them my receipt that showed I was paying $10 for taxes and she said I didn't... I said I understand that but look at the receipt it shows I paid $10 in taxes! I did not agree to that. I agreed to the original receipt!
They are horrible in customer service and I will never shop there again! Now I have to return the pants that I didn't want(&tried to cancel, seconds after purchasing) and only get part of my money back! Not impressed. They do not seem to care if you're unhappy which shows when you try to find reviews on their website(there aren't any!) Because they only care if you give them money! Lessons learned!
*edited to add they did remove the $10 tax/shipping fee although to ship it back I'll lose 1/2 of it.

"Terrible costumer service, never revived order"

Terrible, never revived products and can’t get ahold of customer service

"Highly recommend"

Paramus Park Mall New Jersey
Cute shop, good sales. Their clothes are unique yet up to date. They have quality items including jewelry and knick-knacks. The employees are very helpful. They'll deliver to the store if you order online. I love the shoe line they carry.

"My favorite clothing store in chino…"

My favorite clothing store in chino hills area- me and my daughters will always shop there and enjoy all the deals and styles we would go in when big sale happen and get lots bargain and leave happily!

"Bad customer service"

My friend and I went to the Francesca’s in Philadelphia. My friend was helped, while I was ignored. While my friend was being brought other recommended dresses, I was trying to ask where the skirts were located. Instead of being shown, I was told to wait. I understand that she was busy, but I would have liked to be treated the same way as my friend.

"Nice clothing and shoes I always enjoy…"

Nice clothing and shoes I always enjoy getting new cloth here

"my favorite clothing store at all time…"

my favorite clothing store at all time very cute and afforable

"best clothing for me and i enjoy…"

best clothing for me and i enjoy shopping there

"Customer service doesn't respond to…"

Customer service doesn't respond to requests. I reached out to them for support and haven't gotten a response over a week later.

"They don't give access to the website"

They don't give access to the website. Everytime I try to enter the website, appears the notice - access denied on this server (from all the devices the same problem). I can't see what products they have.