"2 weeks late and terrible condition"

After reading positive reviews I was excited to order from HM Chairs, and thought everything would go smoothly.

I couldn't have been more wrong.

My chair was dispatched 14 days after I ordered it. During these 14 days I received multiple emails telling me that the chair would be dispatched right away, and that the company had an unexpected number of orders, and all chairs are prepared individually to ensure quality.
All of this turned out to be false.
I suspect that they sold me a chair that wasn't in stock and that's why I had to wait so long, because when the chair finally arrived it was in a terrible state.
I ordered the chrome aeron "fully loaded". Someone had sprayed most of the chrome components with silver spray paint, God knows why, and they'd apparently not masked anything off because the black plastic parts all have silver overspray on them! The chair smelt like motor oil and the whole thing felt oily to the touch.
I spent over an hour cleaning it with soapy water, which I had to change about 5 times as it got filthy. I was also able to rub most of the silver spray paint off the chrome parts, but unfortunately it won't come off the plastic.

I told the seller about all of this via email and gave them the opportunity to make it right however they wish, but a week later I've heard nothing.

Overall this was one of the most disappointing shopping experiences I've ever had.

"Exceptional service"

Friendly and professional service delivered promptly

"Great service"

The chair I received had a defect so I let them know and they set up a return and refund promptly. Adam was polite with his communication and quick to respond.

"Great price and good communication when…"

Great price and good communication when I called them

"Above and beyond"

Above and beyond. Very responsive customer service.

"Had a defect in my chair"

Had a defect in my chair. Just sent evidence and they setup a return collection for the chair. Refunded no problem.

"Great Quality, Great Price"

Bought a refurb Herman Miller Aeron from these folks in May 2024, I could not even tell that it wasn't brand new! And for a quarter of the price of a new one.

Had a few questions about the product beforehand and the team were responsive and informative. Highly recommend, if I ever need another HM in future I'll be sticking with these folks.

"Repair "

Enquired about a repair , could not have been more helpful and communication brilliant .
The Guys helped me amend from a visit to them to a visit to me , I knew there would be an additional charge and rightly so .
On top of that top guys .

"Restored Faith "

There was an issue which was extremely frustrating at the time. What has impressed me was their desire to put things right. I had never purchased or used their services before. Once my concerns were noted they went above and beyond to solve my issue, offering a solution to me via text on a Sunday evening! Keep this up guys, this will make you stand out in the market. I have a business in the start up phase, when the time comes to purchase chairs, you will be the people I reach out too.

"What great service"

Ordered 2 chairs from this company that were delivered well within the expected delivery date. Both chairs are incredibly good quality for refurbs so well worth the price I paid. I was missing some wheels from one set and they posted a set out next day delivery which was amazing service. I would highly recommend this company.