"High quality, well fitting boots in modern styles"

I knocked off one star because the courier they use is awful (Parcel Force/DPD), and tracking would advise me the parcel would be delivered one day, then they would attempt to deliver on a completely different day.

Otherwise, the boots I received albeit expensive, are exceptional in style, fit and quality. I have worn both pairs of boots at least once and they fit really well (size 10/44). I'm 5'10 and slim and can never find knee high boots that fit my calves as manufacturers seem to think that big feet equates to big calves which is not the case for many of us. These boots are snug on my calves, good quality leather and fit perfectly. Definitely worth the investment and much better than what LTS have to offer.

"Finally a place to buy stylish shoes for large feet"

I'm so excited to find Cinderalla Shoes. Im 6ft 1 tall and a size 10 so buying shoes is ALWAYS stressful, especially stylish warm and waterproof winter boots. Every year was a struggle, but no more! The Westlsnd Fabulous is such a great name for them! They fit like a dream, are fully lined in thick toasty fake fur and fake sheepskin and arrived in less then 10 ten days. I cannot recommend them enough! Thank you so much !

"What a rip off"

What a rip off - shoes were too big (not that nice either) and so I had to return them. It cost me £3.45 to return after they had charged £8 for the delivery by the SAME METHOD!! So why are they charging so much??
Also, they kept the £4 paypal fee... even though the transaction was cancelled!!
So the whole buying experience cost me £15.45
NEVER use them again.

"Shockingly bad"

Really poor quality, overpriced shoes and a poor service. They don’t refund postage costs and you have to pay for your own returns if the shoes are no good meaning you’ll be out of pocket for just trying on. The customer service was shocking - they were rude and sarcastic over email, responding to emails late at night. They’re a small business and unfortunately unprofessional and naive.

They went on to look me up on LinkedIn and email me with a sarcastic and threatening message about my own small business before asking me to amend this review. I expect there’ll be an entertaining response to this review 🍿 but really it’s quite sad and they seriously need to back away from having already tread into the realms of harassment.

"Helpful staff and great exchange"

A pair of shoes ordered for me as a present arrived but were too small, the Cinderella team provided the insole sizes of other pairs and helped me with the exchange process, my new order turned up and fit perfectly. Thank you.

"Order not received, resolved by their support"

Ordered 2 pair of shoes from them, July 19, 2021.
Nothing received and no answer to emails.
Got a reply from them today (13 aug.) and it was at Spanish postoffice now too late to get it :(
Maybe when they send something could confirm with a tracking-id.
Update: Started with 1 star now at 4 :)
Had a good email exchange with their customer service and they will resend.
Received the shoes (6 sept.). I am pleasantly surprised how their customer service handled this. A store I can 100% recommend.