Minibus Transport Solutions

Vehicles & Transportation
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48 reviews
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Customer Reviews about

Minibus Transport Solutions

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KARAN

4.00/5.00

"Clean Minibus and helpful driver"

Over all happy with service but driver was late 10 mins for pick up. Over All 4 star

23/02/2025

Liz Hamilton

5.00/5.00

"A brilliant service"

A brilliant service. Fast responses, quotes.
Punctual and helpful driver. Minibus was spotlessly clean
Helped make my birthday very special
Thank you.
Would definitely recommend

12/01/2025

customer

5.00/5.00

"Sarah is the star.helpful.polite.good…"

Sarah is the star.helpful.polite.good attitude and patient !!she assistance me to organize our transportation arrangements which last minute changed .bill payment deposit and settlement.she’s good supervisor assigned driver and car arrival on time every days.
I’ll come back UK soon and definitely will call Sarah again.
But the other man is so cool(I talking with him on the phone)

14/11/2024

Josh

1.00/5.00

"ABSOLUTE COWBOYS"

ABSOLUTE COWBOYS

Steer well clear of these money grabbing, lie telling scumbags. Booked a journey from Glastonbury festival to London. Minibus was 2 hours late, driver was stoned and broke down half way back. Told we would get taxi journeys paid for to take us back to our destinations and been ghosted ever since.

02/11/2024

Bassem Bekdache

5.00/5.00

"Very responsive"

Very responsive, punctual and courteous service

30/08/2024

Daniela Da Forno

5.00/5.00

"Excelent service"

Excelent service. El chofer muy educado y dispuesto a ayudar. Nos tuvo paciencia y pudimos comunicarnos sin problemas.
Altamente recomendado

06/07/2024

Harry Gibson

1.00/5.00

"DO NOT USE"

STAY AWAY - DO NOT USE

Booked a minibus for a group trip. The minibus didn’t arrive and upon calling the office I got several mixed messages stating the transport was enroute/delayed/stranded before finding out that they had never planned on sending one. We were left stranded and MTS ruined our trip. Trying to get some form of compensation or even money back has been completely pointless, and they have ignored all attempts at communication.

I strongly believe the 5 star reviews are fake. I would trust MTS as far as I could throw a minibus.

Save yourself the bother and DO NOT USE.

05/07/2024

Maggie Gemmill

1.00/5.00

"Terrible service "

I booked this taxi company to take a group back from a festival to London. I prepaid £680 and sent the taxi company a lot of information prior to the reservation date so they would be able to pick us up easily.

Things started when the taxi operator called me and said they may have issues picking us up, but told us they wouldn't leave us stranded. The day came and the taxi driver was originally an hour late due to an accident on the M25. The ETA became later and later and we were standing in the rain for over an hour.

I called the cab driver and operator multiple times and each time the story changed, first the cab driver needed a break, then got diverted and then broke down and then got stuck in the mud. I asked the taxi driver to WhatsApp me his live location, but he would only send me pin of a location far away, so we aren't sure if he was ever there at all.

Finally the operator called and said the cab had broken down and he could send evidence of this. I haven't received anything to date. He also said he would process and refund and send me an email confirmation of that, again, I have heard nothing.

Truly this company is a scam, please don't make the mistake I did and use their services.

05/07/2024

Lizzie

1.00/5.00

"If I could give no stars to this…"

If I could give no stars to this company then I would.
We pre- booked a minibus using this company and paid £680 to pick a group of us returning from a festival.
The original time of collection was to be 09:30 and the driver assured us they would leave plenty of time to pre-empt the busyness of the roads in order to arrive at the allocated time.
Before it had even turned 08:30 the driver informed us he was an hour behind schedule due to an accident on the motorway and that it would be nearer to 09:30.
After walking for over 45 minutes to enable our driver to have an easier pick up point he then informed us he was now taking his 35 minute break and that he would be a further hour before he arrived to collect us. Following this we received multiple excuses including he had ‘broken down’ and ‘gotten stuck in mud’ ‘caught in the traffic’ and the time got later and later.
Finally at 13:00pm (3 and a half hours later) after the original time we were meant to be picked up he decided he could no longer pick us up and that we would have to find an alternative route.
We are yet awaiting our refund or even our refund confirmation email.
An absolute SCAM of a company. DO NOT TRAVEL WITH THIS COMPANY.

01/07/2024

Maurice Herbert

1.00/5.00

"What a joke of a service after spending…"

What a joke of a service after spending nearly 10 thousand pounds on a holiday book with these jokers and get the drivers details hours b4 we was due to travel the joker of a driver didn't answer his phone in the morning so I walked up the road he was asleep in front seat we finally got in the van and headed towards bham airport driver was all over the road vearing off into the other lanes and on journey back after holiday he was doing the same and texting on his phone I asked in a calm voice can he stop it but continued then 3 other people had to shout and swear a d remind him there was kids in car not sure where the company finds these drivers

16/06/2024
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