"From day one"

From day one, the staff was friendly and attentive. My instructor, Lisa, was amazing—she was not only knowledgeable but also had a great sense of humor, which made every lesson enjoyable. I felt at ease behind the wheel, even as a beginner. The school's facilities were clean and organized, and the scheduling was very flexible, allowing me to book lessons around my other commitments. They also offered mock driving tests, which were incredibly helpful in building my confidence before the actual test. Highly recommend!

"Did not receive lessons"

Do not use this driving school. I booked a bulk of 10 lessons - I received only half of them. After the Easter holidays I attempted to contact them to arrange the remaining lessons.

Despite numerous calls, emails and in-person visits to the office I have had no response whatsoever. A neighbouring shop owner said they had not seen anyone in the driving school office since Easter and they believed it had “gone”. They have been active on their Facebook business account yet refuse to respond to all my refund requests.

"DO NOT PART WITH YOUR MONEY"

DO NOT PART WITH YOUR MONEY! My son booked 10 lessons back in February and was subsequently told the instructor was not available at the times he required. After being instructed to put a refund request in writing, we still haven’t had any refund and no communication from the owner. It’s is now April and we are continuing down a legal route to get our money back.
Please read other reviews, I wish I had - this is not an uncommon story.

"Went through very bad experience with…"

Went through very bad experience with this driving school, they take your money and send you very inappropriate instructors.
When I tried calling them to discuss Changing instructors but unfortunately they wouldn't respond and they engaged the phone. The instructor (ghulam) is very rude and moody, he would shout at me for no reason as he is very moody and behaviour is like a child. He wouldn't act in a professional manner towards his students.
I want to get a refund for the lesson that I didn't do because I couldn't continue with him and he refused to refund me.

I've emailed this agency and now they are also not responding. I would not advise anyone to choose them as a driving school. I strongly advise you to go for a proper school that can help you to pass your exam. Plus not to ask about your personal life which made me feel very uncomfortable.
The instructor asked me for a date out and I've refused as I see him as an instructor not as a dating person.
Very disappointed with this unprofessionally behaviour.

"Incredibly unprofessional and unresponsive"

I booked a lesson at the start of January 2023 with 1st Class Driving to receive lessons with a specific instructor in my area using a special deal that would give me a 3 hour lesson for £90 for my first lesson. 1st Class got in touch to organise the lesson for mid-February 2023 as the instructor was unavailable until then but noted that the lesson would only be locked in once I had paid the £90 by bank transfer, which I did so immediately. On the Friday before the lesson, 1st Class called me to let me know that the lesson needed to be rescheduled. I tried to return their call but was never able to get through. Eventually, they emailed to let me know that there would be a 2 hour lesson in late February. I responded, querying that it should be a 3 hour lesson but confirming the date would be fine. They never replied. After trying for weeks to contact 1st Class through email and phone calls (never receiving a response or having the phone picked up), I eventually re-submitted a query via their website and was booked in for a 2 hour lesson in late March. I have now found out that to access the third hour of my lesson I will need to pay an additional £37 for another 2 hour lesson. This company is misleading and unprofessional in how they deal with their clients and at several points I was convinced I was dealing with a scam. Avoid at all costs.

"Unprofessional/inappropriate instructor."

I have used 1st class driving for years on and off. My first time using it was when I was 17/18 before I went off to uni, I had a good experience with my instructor but unfortunately I was unable to continue because I had left London. After graduating and coming home, I’ve had 2 poor experiences with 2 different instructors. Being a female, receiving inappropriate comments from male instructors, out of the 2 instructors the first one made me feel very uncomfortable so I didn’t continue my lessons with them and due to covid there was a long break as we were unable to do lessons. Now.. I’ve being using Roy as my instructor since May 21, driving/learning wise its been ok but his professionalism is very off and conversations are very uncomfortable as he likes questioning my personal life (boyfriends etc) and there was a time where he had messaged me around midnight basically asking if I’d spend some time with him outside my lessons, which I felt was very disturbing and unprofessional as he’s old enough to be my father. I ignored the gesture and continued my lessons as I was booking my test soon and driving instructors are limited atm. Also I was very eager to complete my driving lessons. I’ve now booked my test which is coming up in just over a month, and he has stopped responding to my texts/calls to book lessons, so I reached out to 1st class driving to possibly find another instructor and to see if something had happened. When they contacted him and got back to me, he has decided that he no longer wanted to continue my lessons. Which I just find very unprofessional because it’s obviously stems from him feeling rejected because I wasn’t interested in anything personal with him. I will be using female instructors from now on as clearly these men don’t know how to act

"I really enjoyed learning how to drive…"

I really enjoyed learning how to drive with my instructor. He taught me well and I passed my exam the first time! I am very grateful and recommend the 1st Class Driving to everyone.

"Passed First Time- Thanks Nataliya!"

I just passed my driving test first time this afternoon! I'd like to say a massive thank you to my driving instructor Nataliya. She is very professional, polite & makes you feel at ease. Excellent driving instructor. A1

"Very misleading website"

Very misleading website, prices not at all correct, female instructors not available at all so if this is hat you need don't waste your time

"If I could give minus stars I would"

If I could give minus stars I would. This place is diabolical. My lesson was cancelled due to COVID, to find that out I had to make several phone calls (none of them answered), leave a message (that wasn’t returned) and send an email to which I finally received a response saying my lesson would no longer go ahead and has been rescheduled to the 12th of April following COVID rules. I asked for the number of my instructor so I could contact him directly to which they refused. It’s now 1pm on the day of my lesson and of course the instructor didn’t turn up, no one is answering the phone or returning my emails. Honestly, disgraceful service and I will be requesting a full refund. Funny how they were so lovely up until I parted with my money and now it’s like they don’t even exist. Stay away from this place!!!