"Instructor didn’t bother showing up or calling"

I booked a cluster of lessons for my daughter at 9:15am on thurs-Fri-Sat, on Thursday morning no one showed up or called and by 9:45 she called to see what was happening only to be told that he won’t be able to make it, and he also wants to cancel the lesson the following day? The lesson was structured to start in feltham and end in Hampton so she could be dropped at work. So now today she is late for work as to get there via bus takes longer then a car and that has got her in trouble as it has a knock on effect with the clients (she’s a hairdresser) The instructor didn’t even have the decency to call he and let her know he was either late or couldn’t make it or to “Ask” her if he could cancel the lesson for Friday that has already been paid for. When I called and questioned what was happening I was offered a double lesson on Saturday that is not suitable for my daughter as she has work. It was then suggested that she rescheduled the lessons for next week to a time that was convenient for “the instructor” is this the service I am paying for? I I have now cancelled and requested a full refund the whole experience was a waste of my time and money and has taken all the excitement away from my daughters journey of leaning to drive. 1st class? That’s a Joke...

"I had lessons with Steve B"

I had lessons with Steve B , he was sick, he was swearing everyone from public members, he was giving huge amounts of stress to me.

"Don’t waste your money"

Paid around £1075, had 43 hours lesson and only did manoeuvres 4 times. I live in a area where there is parking bay and I find it strange that I was not taught how to park while I was being dropped off.

After calling the office to tell them how I feel the person who took my call said that he did not find it strange, it was completely normal not to know how to park until after you have completed your test.

He also said I am not the instructor so I would know and if I wasn’t happy go elsewhere!
I feel like this driving school is just trying to take your money and take advantage of learners.