"Renewals and New Policies"

Excellent follow up and very professional approach from Kendall.

"Christine was very professional and…"

Christine was very professional and gave precise answers to the questions i had and looked knowledgeable which put me at ease. Thankyou.

"Kendall Bowskill deserves a platinum…"

Kendall Bowskill deserves a platinum medal the size of a frying pan. She has been very patient with the multi product bought for a number of properties. She has been a real gem, please let here know how appreciated I am for the excellence in service, provided.

"Very efficient and polite"

I rang in to renew my block insurance. The renewal price was ok, but I was told about a new system and that they would do a new quote for me. This came in much cheaper so I was thrilled. All done quickly and efficiently and politely. If I'm being very picky I'd rather the person on the phone spoke just a little slower so that it doesn't sound rushed and so I can hear every word, but that's only a tiny niggle. I am a satisfied customer of Rentguard.

"Kendall was incredibly efficient and…"

Kendall was incredibly efficient and helpful over a few days to assist me in getting my desired outcome re block or portfolio insurance for my rental properties.

"TRUST IN RENTGUARD!"

We have been with Rentguard for over 20 years. We just renewed our policy and had no hesitation to do so.
Everyone was so polite and helpful whenever I had to get in touch. Just had an engineer in - Harold. He came at the time we were given. What was good is that he telephoned us to say he was on his way. Harold was very polite. He knew straight away what the problem was with the washing machine and he was able to sort it out without any trouble. You could tell straight away, just by talking to him, how competent he was.

"I have used Rentguard for a few years…"

I have used Rentguard for a few years and found that they get the most competitive quotes for my BTL properties

They are professional and responsive to requests and i had a good response from Ali recently

"Impossible to get through to an agent on the phone and sold us a policy that didn't suit our needs"

We requested a landlords insurance that allowed the property to be vacant for >30 days incase there was a break in tenancy. We read the Ts and Cs and then when calling up to book it we spoke to a different agent who suggested we go with an alternative provider. Turns out this new provider doesn't allow an empty property so we're now out of policy half way through our term.

Most frustrating thing is I've attempted to call them 10 times now, for over an hour each attempt with no success getting through to the sales operator. They were quick to answer the phone to say my policy was no longer valid, but when they transfer me to get a new policy sorted I'm on hold so far indefinitely until the line cuts out. No other company will now engage with me as I have been classed as "insurance terminated".

Only positive is that it was the cheapest on the market when we initially signed up to it.

"Moses was exceptional"

Moses was exceptional. Courteous. Swift. On the ball.

"I have used Rentguard for many years…"

I have used Rentguard for many years and I always find the service professional and helpful.

I did find it a little difficult to contact the renewal line which I think was down to a large volume of calls.

I would have scored them a full five out of five however having to contact them every year to get my premium reduced even though I'm a long standing customer is mildly annoying. That's insurance for you 🙂