"A scam bisiness giving star rateings to…"

A scam bisiness giving star rateings to dodgy companies to dellude the consumer into a false sense of safety. These people should be closed down. If you read the reveiws on any of the reveiw sites its all the same negative comments. Haveing experienced scam businesses who have been given FIVE STAR rateings this rateing service is worthless and far worse. Its dangerous

"Rubbish rating"

Rubbish rating! Chose 1st central for car insurance as they had a good defaqto rating. Misleading! The company is a scam- charging additional premiums after insuring. Do not trust Defaqto

"Needed to cancel my insurance."

Needed to cancel my insurance. as am getting a mobility car and the insurance is sorted by them. To cancel I was quoted £118 and asked if I wanted to pay YES or NO. I selected no, but it still cancelled the insurance. I could only speak to them via live chat and was basically told tough!!!! My wife’s insurance is £40 to cancel (a similar yearly priced insurance, due on the same date, just didn’t need to cancel that one). What cowboys!! Really not happy steer clear, it’s one thing to pay for changes, but that takes the biscuit.

"Defacto is related to my £3500 cost for…"

Defacto is related to my £3500 cost for repairs due to a breakdown in my Ford which took the Breakdown company CoverMydotcodotuk 4 hours to get to when car was backing a major highway causing 6 mile tailbacks for 4 hours. 7Hour experience with 10 hours to get home.
All breakdown companies are worthless..
Defacto is also at fault.

"Very poor service with O2"

Very poor service with O2. I phoned up to look at an upgrade and someone promised to call me back at 2pm. No call.
I also needed to change my name to my married name, took 2 phone calls and passed to 6 people, still not sorted or received the link to upload my documents. Looking at moving networks now, shocking service

"MISLEADING INDEED"

MISLEADING? IN NO WAY DOES IT SAY IT MEASURES THE CUSTOMER SERVICE PROVIDED BY THE BUSINESS. The defaqto star rating only measures the promised content of whoevers policy you are reading about. BUYER BEWARE!

"Paid for ratings?"

I didn't ask for the 'Defaqto' ratings when comparing car insurance or breakdown cover but they always seem to be there like some qualified endorsement of a provider. The 'sales@...' email address on their website might have been a clue. Their high rating of Rescumycar.com was far from my own experience - nothing more than decoration, as it turns out.

"cant access it ...not accurate in my…"

cant access it ...not accurate in my experience ...only one star on trust pilot says it all

"What's the point of defaqto"

What's the point of defaqto? The car insurance comparison tools give you their rating but then to expand on the reasons why that rating the defaqto website doesn't show any information about it! Useless

"I have recently had dealings with two…"

I have recently had dealings with two large companies who had high Defaqto ratings and I was totally amazed by their exceptionally poor service. So much so that I wouldn’t trust this rating system at all. Both companies have admitted that their service was not up to standard and offered us apologies and compensation. The companies were Flow Insurance and Purely Pets.