"Fabulous service from order to…"

Fabulous service from order to delivery. Jacket purchased is perfect. Excellent quality and exactly as advertised. Very happy 😃 Thank you Barneys

"Great service"

Swift delivery, great jacket at a great price. Ordered two sizes so sent one back. Return was simple and refund prompt. Would certainly use this company again.

"Returned my jacket for a larger Size…"

Returned my jacket for a larger Size done very quickly very happy with my jacket

"gorgeous"

was out of stock but emailed me very quickly when it was in stock. quick delivery gorgeous jacket, great quality. very happy.

"Fast delivery & Free Returns"

Fast delivery, lovely product but unfortunately it didn't fit, very easy to return for free and refund was quick.

"Outstanding customer support"

Bought a jacket through Debenhams for a Christmas present, on Christmas Day we discovered it was too small. After several attempts with Debenhams who refused a refund or exchange I contacted Barneys originals directly. Their help and customer service was fantastic. They happily exchanged the jacket for the correct size. A great quality jacket and outstanding customer service. Thank you Barneys originals.

"Fantastic leather wear"

Such a professional, outstanding company with fantastic customer service. I ordered a jacket from Barneys Originals which was too big, fantastic quality but too baggy in the sleeves, the free returns policy was easy and the company refunded me in full within 4 days. The quality is outstanding. I re ordered a different size which was delivered in 2 days. Hassle free, quality Jackets and leather wear of outstanding quality and value. Highly recommend this company. Love my new jacket.

W. Turley

"Amazing customer service from Jess!"

UPDATE - Thanks to Barney's quick reply on here I called and spoke to Jess who was absolutely amazing. They have organised a separate return for me and were so helpful despite me not buying directly from them! So lesson learned buy directly from Barney's and not Debenhams!!
I ordered 2 Barney's items via Debenhams returned them (following the correct process) on 6 December 2022. I received the parcel back in early January 2023 saying it was undeliverable. I contacted Debenhams and after a very slow response I was given exactly the same returns label and told to return again. Several days later this was returned to me again as undeliverable! 6 days later I'm still waiting for Debenhams to respond to my email and these items are worth £110! The address on the label matches the one on Barney’s website. Trying every angle to get this resolved and my money back!

"Great quality,great price"

Great quality,great price! Bought a couple of men’s suede bomber jackets,suggest getting a size up as they come up tight fitting,sent one back and got refund within a few days,would recommend

"Poor customer service"

Size of jacket received was too small & wasn’t true to the size chart provided. Attempted 3 separate contacts with customer service without a response. I returned it & paid a $70 shipping/customs fee. Finally received an email implying that sizes in UK might be different. Not according to my usual size & their size chart. Offered an economic shipping option but it was on its way back by that time.