"Quality, service, smell"

I have had the service over a year. I recently stopped the service. The final straw was that the grass came reeking of cow manure. I mean reeking. Based on my previous numerous negative interactions with the company, I did not even bother to contact them.
I get the extra large size every two weeks. Every third order there is usually a problem. Grass is a hit or miss. Sometimes it is fresh and green, other times it is yellow. At times it appears soaked in a liquid, other times completely dry. If my dogs eat the grass or the bit of dirt below, they get sick. I believe it is some kind of fertilizer. When I contacted the company to ask, they vehemently denied using any chemical and were quite ugly about it. Other contact with the company regarding various issues has resulted in more of the same- I have not had one interaction that has been courteous or professional. I have found various items in/on the grass- wood chips, mushrooms, inch worms. In addition, the website is difficult to navigate and to track orders. Subscription customers get the same rate as other companies selling the same product, so there is no advantage to using this company over another. Trays are definately cheaper elsewhere.

"i like my patio grass"

i like my patio grass. i was wondering if you off a service that helps someone install the new grass and removes the old grass.

"offered me a discount after I canceled…"

offered me a discount after I canceled my subscription after being a loyal customer but when I asked did nothing for me

"The perfect alternative to fake grass in california"

I spent so long searching for something that was better than the fake grass alternatives at the pet stores. I read many great reviews about patio pet grass being the best thing to cure terrible smells in fake grass. I’ve got an old dog that has trouble holding it for more than two or three hours and we live on the top floor of an apartment building so taking him down every two hours is hard on not only us but his old body as well. It was delivered faster than I expected and as soon as I set it up both dogs ran outside to use it. I even took the leap and splurged on getting the subscription. I’m so glad I did! The treat and poop bags were even an extra bonus! Thanks for a great invention that continues to send me new grass every few weeks! It’ll save us a lot of pain and effort when soaking and cleaning the fake grass almost every week in the California sun!

"We have been using Patio Pet Life for…"

We have been using Patio Pet Life for three years. The company Is professional and dependable.

"Nicely packaged, quick delivery and durable"

Nicely packaged, quick delivery and durable looking product.

"I absolutely love my Patio Pet"

I absolutely love my Patio Pet, it has saved me many accidents in my home with my older dogs. Thank you!!

"Quality is amazing and serivce/delivery…"

Quality is amazing and serivce/delivery right on time. Dog loves it also. Only issue I have is that I ordered a size Large and the grass is so heavy I can barely lift it, and disposing of the old one is just as difficult because they are very heavy. I love the quality though but wish I ordered a smaller one.

"Excellent product and great customer…"

Excellent product and great customer service.

"awesome and convenient"

awesome and convenient