"Missing beer/Mediocre Customer Service"

Ordered two boxes of beer. Both arrived with bottles missing and one with shards of glass in it. Customer service mediocre at best. Refunded missing bottles (an average that didn’t cover the full amount for the missing bottles if I was to purchase them elsewhere), but did not even apologise or inquire about the cut to my thumb as I took the beer out of the boxes. Shut conversation after their reply.

"Easy to order and delivered on time."

Easy to order and delivered on time.

"Frequent customer updates kept me…"

Frequent customer updates kept me informed. Excellent.

"Good communication"

Good communication, product as ordered and very well packaged.

"No complaints"

Product was what we were looking for and arrived within the timeframe given. No complaints.

"Delivery was quick and easy"

Delivery was quick and easy. Great beer selection.

"Beers arrived on the day expected and…"

Beers arrived on the day expected and well packed.

"Great re direction of package"

Great re direction of package

"Great zero beer"

Great zero beer

"Cheers"

Ease of ordering and paying.
Informed of what was happening with my order.
Information on the delivery time.
Arriving in the time slot given to me.
Excellent thank you.