"Hardly any fragrance, NOT worth the money "

Hardly any fragrance from the Lily Bath Essence, the Night Scented Jasmine Bath & Shower Gel or the Rose Geranium soap. What has happened? I was expecting so much more for this luxury brand. I was so disappointed. I gave each product a good test but I have had much more fragrance from cheaper brands. It all seems watered down. There is subtle and there is non-existent and this was non-existent. 2 stars for delivery and packing.

"Quick delivery"

Quick delivery, lovely packaging. Love the scents. Plan to visit the store when next in London.

"Delivery problems "

Ordered a full bottle of EDP. After three working days, no communication so enquired via web form. Never got a reply. Next day, automated email saying order processed. Six working days later, still no dispatch confirmation and no communication. Competitors can manage to get products out in 2 to 3 days so Floris has a lot of catching up to do.

EDIT - re: response from Floris, I have not got a consignment number so impossible to arrange redelivery. However, good interaction with customer services after all this so rating increased.

"Was about to place an order"

Was about to place an order, can I ask why delivery to Northern Ireland is £17.50 for one item? Decided not to purchase…

"Phenomenal customer service"

I emailed FlorisLondon as I am new to the brand and looking for a new perfume but have specific likes/dislikes and needed further advice.
Luke K (eCommerce Manager) replied straight away with very detailed and helpful information and supplied links for the recommended perfumes.
One of the samples was out of stock and another perfume I was interested in didn’t have a sample option and I was reluctant to buy either of the perfumes without trying first, as these are luxury fragrances.
Luke suggested he could send a sample blotter spritzed with the perfumes, so that I would have a good idea of the scent before I made my decision.
After a couple of exchanges of emails, I ordered the samples and Luke advised he would also include a sample of a new perfume due to be launched this week.
He was so patient, kind, understanding and I felt he went above and beyond my expectations. It was certainly one of the best online experiences I have had. He is a great ambassador for the brand and I hoped FlorisLondon lived up to his level of service!!
Suffice to say, they did as the order was despatched same day and received this morning 8:30!
The perfumes are so beautiful and luxurious, the big decision is which one to choose.
Thank you so much for your fabulous service and look forward to placing my order very soon!

"Beautiful products but very expensive…"

Beautiful products and great service but very expensive postal costs to Northern Ireland which perhaps could be reviewed.

"Essence??"

I bought , or so I thought, bath essence: lily of the valley, which since 2022 is called “lily”, apparently.
Which smells nothing than a heavily diluted hint of the original Lily of the Valley….! Needless to say I was very disappointed, and wrote customer service, answer: “this version is more subtle”…?!
No wonder, we could not smell it, any product watered down is “subtle ”…. For that price, I expect a lot more ,
And to fob me off with subtle, is an insult, especially with the label ‘essence’.

"Santal still my favourite - classy"

From a service point of view I’d give Floris 5/5. I’ve ordered a few times now and it’s exemplary. The packaging is absolutely top notch - it leaves a lasting impression. Even a 10mil cologne came in very classy packaging and was processed very quickly indeed.
I’ve bought a few colognes now and Santal is still my favourite. They are generally unobtrusive scents so maybe perfect for the office and such like. Or put it another way - it’s probably unlikely someone will stop you in the street to ask what you’re wearing.
But that’s fine. That’s not what Floris are about I don’t think. Fresh, classy, understated and probably for a more mature gentleman. And I like them just for that reason. Old fashioned class and they have the history to back that up.

"Ordered 3-4 times"

Ordered 3-4 times. Brilliant service and great products.

"Oh yes awesome shower gel Cefiro lemon…"

Oh yes awesome shower gel Cefiro lemon very foamy is thick ,not water like other shops,and trust me no leave skin dry ..And combined with Floris hand cream is amazing