"confusion plus"

ordered product they cancelled to issue a credit so as to order a reduced price which they performed.
they processed both charges and sent two products with no reply as to how to correct this mess.
Now faced with no reply two products and two charges on my credit card.
What a way to work e-service.

"Great fragrances"

Great fragrances! I got the Mulberry Fig one as a gift and my friend loves it. Got there on time. No complaints. Would buy again.

"I only put a star because there was no choice!"

I only put a star because there was no choice!

This company have not dispatched my order even after five days. Whilst I appreciate there are high volumes during the Christmas period it is completely unacceptable. Many retail companies have high volumes; the reason Floris cannot delivery is poor management; even at high volumes for an order to not have left the depot is completely shambolic.

To top this off there absolutely direct communication to me so I had to enquire myself.

I will never use their products again which is a shame as product quality if very good.

"Buena experiencia"

Buena experiencia. Gracias!

"Love this place"

Love this place. I get my scoosh all the time from these guys as I want to smell amazing and fresh. Great price. All you need is a little spray and it lasts for ages. Love King Billy. X

"The service is very poor"

The service is very poor, which is strange as you'd expect good service from such a well known brand. I have shopped here a few times now and every time there has been something that i have not been satisified with, whether it is long response time, no response at all, wrong information or service requested actually not provided (such as to send gifts in unmarked box). I will not shop here again as the service simply is appalling.

"Un parfumeur exceptionnel"

Catalogue complet, achat aisé. Evidemment, le site ne dispose pas de toute les fonctionnalités des leaders du e-commerce. L'expédition n'est pas très rapide. Mais le colisage et le transporteur sont de qualité, et les produits conformes aux attentes. Un petit gift aurait été apprécié. Recommandé!