"I found the whole experience no…"

I found the whole experience no effort so so relaxing,thank you all.

"Joined now they want to fit a smart…DONT WANT A SMART METER"

Joined now they want to fit a smart meter i dont want a smart meter

"Great customer service"

So i had been a customer of one of the Big energy companies for a number of years. I am on Pre payment for electricity and had seen an advert for Omni Energy. I clicked through on the link and signed up as the price was cheaper than i was currently paying. A few days later i received an email from my Gas company saying "Sorry you are thinking of leaving us" I panicked as i hadn't signed up for Gas. I called Omni energy and got through to someone straight away who cancelled the Gas supply transfer. They were very apologetic and less than 12 hours later i received an updated email from my Gas company saying the switch had been cancelled.
Very good customer service and hopefully in a few months i will be able to switch my Gas supply (when i'm out of contract)

"Best energy supplier"

Easy to contact and reply to messages immediately not like other energy suppliers. Cheapest energy supplier i have found and with good customer service definitely need more than a 5* rating

"JOIN WITH CAUTION"

Lost our electricity key and no shops locally had them in stock, the power has gone and i've explained my mum is disabled and requires constant electricity and she cannot get cold, was told to wait 3-5 days for it to come through the post. We are in lockdown and have absolutely no supply. Disgusting company will be switching.

Reply to Omni: I didn't accept your solution because there wasn't really one given that would be acceptable. No shops in my area had the keys this isn’t my fault nor yours. Waiting 3 days for a replacement wasn’t an option either when a constant supply of electric is required. The standard procedure for the majority of customers is to get them back on supply asap especially if they’re vulnerable. The shop you told me to go to isn't even open anymore and was 3 miles from my property, when we're in lockdown and people are shielding the idea is that you don't mix so getting a taxi/bus wasn't a viable option. The advisor (Chris) is truly a genuine credit to this company and went that extra mile to try and find a solution for me, I appreciated this and took that on-board which is why I'm replying back to this review, he likely has to put up with similar stuff all the time but it’s expected if you don’t have any form of ECO team.
The other advisor that I spoke to on live chat (Charlie) was terrible, his/her attitude was similar to what a school pupil would act like and is ultimately what has led to me to put in a request to switch – the customer service displayed from this individual needs major improvement otherwise you’ll likely lose more customers.

"Joined 2 weeks ago started today and…"

Joined 2 weeks ago started today and got a friendly phone call to see if they could be of any service seem a friendly team and look forward to the savings thanks guys

"Excellent customer service and…"

Excellent customer service and reasonable rates. No question is too stupid and waiting times on the phone are great compared to other companies I have been with - always talking to a human being really makes a difference. New online portal looks intuitive

"These guys are really helpful"

These guys are really helpful. They were really knowledgeable and nothing was to much trouble.

"Amazing!"

Amazing, I switched in August and the switch was smooth and quick no hassle for me. The Card and key arrived on time. I called them and there customer service team where so polite and helpful and I didn’t spend hours on hold, like I have with other suppliers. No issues would 100% recommend, have saved so much money with them!

"Glad I made the switch"

I've recently joined Omni Energy after a polite representative called round to my home. He was very smart in appearance and explained everything clearly to me in order for me to make the decision to switch my energy excellent!
Very smooth changeover and saving me money glad I made the switch.
Thank you Omni.