"Human Touch"

Having read the reviews regarding living in the dark ages they still hold on to the human touch element. In today's society to be able to speak to a human who can make a decision following an actual discussion is amazing. I left my job of 10 years working for a major high street bank who have adopted the "computer says no" approach as there was no longer a common sense approach to lending.
This far outways any modern technology. I'm with Newbury all the way.

"I have been with Newbury Building…"

I have been with Newbury Building society for many years and have to say they are brilliant I have never had an issue with them in all this time
I spoke to Angela Burton about a new mortgage product, Brian Marcham savings & a young girl I think her name was Mass customer service and they where all superb very friendly & knowledgeable
First class customer service

"Exemplary customer service"

I used mylostaccount.org.uk to trace an old Newbury account that I knew existed but had no documents for.

I received a letter within a few days (dated the day after my enquiry) clearly explaining what I needed to do to access my account. When I rang to clarify some details I was immediately put through to the right team - and the same person who'd sent the letter - who went through thorough security questions and gave more excellent advice. This was followed up very quickly by email, as was the case for all documents and processes that needed to be dealt with after that.

I won't use Gemma's last name in this review as it's public, but she is an absolute star. I could not be more impressed, and have decided to keep my ISA with the Newbury largely due to her and what she represents in the Society. She clearly knows her stuff inside out, and I hope she's recognised for her excellent work. Thank you, Gemma!

"Living in the dark ages"

Newbury given an ISA transfer request (twice) well before maturity period expired. On expiry it took a week to process and then send the money to the new provider by (wait for it) a cheque. What kind of 21st century financial institution transfers money using cheques? Answer - Newbury. Someone tell them about the Faster Payment facility!! I see this sort of out-of-date operation has been mentioned before. No progress there then.

"Awful company "

There are no words to describe how awful Newbury building society have been to myself and my partner. We were using them to obtain a decision in principle and the first time it went through with no issues because of the rates going down we had to submit another decision in principle and this time they decided to decline us but no information was passed to our mortgage broker or myself or partner we were told they couldn’t discuss it with anyone so we were kept in the dark with no reason as to why we were approved and then rejected.

"Nightmare dealt with tact, diplomacy and professionalism"

Newbury have changed their on line access systems, so that I could not gain any access to my funds.

I am a Septuganarian, who has no idea how to deal with computers, let alone having to change the way I have to use them.

I made a call and spoke to 3 seprerate people ( yes 3, I told you I was no good at this)

Each were professional and incredibly patient and stayed with me, while they ensured I got to grips with things.

I was amazed at this type of treatment, in a world where time and tolerance are often forgotten.

Well done

"time wasted on a mortgage "

After my mortgage broker obtained my agreement in principle and we went to proceed, Newbury decided that as there are already a number of properties on the development they have interests in, there were too many properties and they no longer wanted to uphold the agreement. Had to go elsewhere as if buying a house isn’t stressful enough without the mortgage letting you down while you’ve already instructed solicitors to proceed!! Thanks for nothing but wasting my time.

"The team at Newbury Building Society…"

The team at Newbury Building Society are brilliant, they are helpful, knowledgeable and friendly. Their Thatcham branch has a new Onebanx machine which is brilliant for depositing cash easily and quickly and also for making withdrawals when you don't have your card on you (which I never seem to have)

"Onebanx machine is a huge asset"

Newbury Building Society have always been a delight to deal with. They are the only bank branch that exist in Thatcham now, and with their Onebanx machine it's been great to deposit the cash from our charity.

"Good Luck Dealing with this lot"

Need to change my address. Asked how to do that - notify us in secure message.... did that Newbury Building Soc did nothing. Asked again ... O you need to send us a photo of your driving licence... but you can't upload that through your account .. you need to email mail it to us. Did that. Now when I try and log on it says "Account Already exists" well of course it does ! Tried to change the password - won't do that . Then asked for the memorable work - and failed to recognise that. Now the fools have locked me out of my account . Will be ringing on first day they are open for business. If not sorted with close the account and take my money else where . Life is to short to be dealing with this lot !