"Prompt response"

Prompt response. Answering the questions that i had. Knowledgeable and professional. Friendly and did not transfer me to other people.

"The service has been Okay"

The service has been Good. I am still waiting on replacement items. It has been several weeks.

"When I reached out to GuideOne…They reached right back!"

When I reached out to GuideOne Insurance about a claim the representative was quick to call me back. She was very nice, polite and professional. She sent an adjuster to the property who was also just as nice, polite and professional. He was very thorough and didn't cut any corners at all. Very honest and then within a week the representative got back in touch and payed out the damages for our claim. Overall GuideOne is Efficient, Honest, Quick as possible and Professional.

"Did not cover our needs"

Did not cover our needs. Seems you spend a lot of time and expense not to handle problems. Why was it necessary to inspect the entire facility to consider one problem? So rather than handle our concern you use valuable resources to look unrelated concerns. A 30% increase in your policy has us considering other options.

"Great Service"

GuideOne deliver great customer service, and always timely. They made the process smooth and easy. I was very satisfied with the turnaround time and fair claim settlement. I was surprise how quickly our church received the reimbursement check.

"👍🏽"

Your Property Lead Adjuster Brad Coggin & Tracey Lokemoen Property adjuster done a superb job making certain we were taken care of in a timely manner.

"Hassle free service."

We had a van accident that required repair by insurance coverage. Service from GuideOne was quick and hassle free.

"Timely contact after initial loss…"

Timely contact after initial loss report, timely property inspection, fair claim settlement. Primary claim rep seemed knowledgeable and courteous.

"The adjuster was excellent"

The adjuster was excellent

"Teammates are efficient; professional and follow-up in a timely manner."

My insurance agent (Lynette Byrd) and her team were very helpful with getting me to the individual to assist me in processing the claim. She is always professional and provides excellent service.

The claim adjustor Paul Anderson was very professional and explained everything in detail.
I was very satisfied with the turnaround time and the individual that assisted with getting this claim processed in a timely manner.