"As promised"

Website was easy to use and the items came quickly and in great condition.

"No information on pant inseam length…"

No information on pant inseam length and had to return with shipping costs. Was told that Europeanaverage length is 30' but have no way to devine this before order was placed It was the last pair in stock and they were not open for contact until the following Monday.. Since contact required to obtain Return authorization instead of asking what else I might like to purchase instead it would be more customer friendly to have acknowledged some understanding that this could be information that might be desired. . Generally I have found in women's pants sizing 30' is short 32 regular and 34 for tall.

"Awesome price for my favorite Marmot…"

Awesome price for my favorite Marmot pants! Package arrived quickly and in pristine condition

"Item showed up on time"

Item showed up on time, exactly as described on website. No issues

"Great website"

Great website. Would buy from them again

"Great first online ordering experience…"

Great first online ordering experience with Backcountry! Shipping was fast and item was received in quick order.

I'll be back! Thanks!

"Great price"

Great price. Quick shipping.

"Good value"

Good value. Product shipped in Time frame

"Fantastic"

Fantastic. Best price I could find online for an Osprey pack (after the 15% discount for signing up for emails). I opted for the free shipping, which said "7-9 days" but it arrived in 2 days & I live on the other side of the country!

"Great communication on backordered item..."

Great communication for a back ordered online purchase. It was clear on the product information page that the vest I wanted was going to be back ordered. After placing the order, I received multiple emails giving me notice that it was back ordered and an expected date then an update and then the notice that it had been shipped out. It came before I was initially expecting it and I didn’t feel in the dark, so it was a great experience. Got the vest I wanted, in about the same amount of time I would have expected it with no delays, and I love it. And it was on sale and I didn’t see it on sale anywhere else at the same time.