"Should have received item on Thursday…"

Should have received item on Thursday 27/6/19, driver could not find my address. Rearranged delivery to a different address that might be easier for the courier to find (and paid £15.99 extra) to 'guarantee' delivery before 10:00hrs on Friday 28/6/19. It's now 15:00hrs and the parcel still has not arrived....
Update: Fri 16.30hrs a same-day courier delivered a replacement item, hurrah. The original item has still not been delivered, although the courier attempted to deliver to the same address he could not find yesterday (unfortunately no phone call to let me know this otherwise I could have explained / met him)
Mon 1/7/19 received a phone call from a lovely customer services manager to discuss issues. It seems instructions were not sent / received at various points during the process (other depots may have been involved in this, but not Rotherham, they told me) which led to the whole ensuing hoo-ha. I have upgraded my review as a result of the phone call and as a result of fact-finding from our supplier, but still do not feel the whole experience / service level warrants a '3* - average'.

"Item arrived damaged beyond repair, I STILL haven't been reimbursed over a year later despite chasing up many times."

I had the worst experience with this company. I'd ordered an item which was to be delivered by them - it arrived so badly damaged it had to be replaced. Pallet track / Currier logistics accepted responsibility for the damaged item and assured me that they'd pay for a replacement. I needed this replacement item urgently, so had to order it myself and the assured me that I'd be reimbursed. This was over a year ago, and I've heard nothing back from them, despite regularly chasing them. This has had an effect on my personal finances, and has caused me an immense amount of stress. I'm still owed over £500, and will continue to follow up.

"Great service always there to help"

Great service always there to help. Easy to operate the system.

"super service"

super service.

very quick and alweays deal with the call or enquiry

"Thanks Becki!"

The Customer Service received from Becki @ Courier Logistics Ltd was 110%. Whilst the error was our end for not including instructions on the initial order, she pulled out all possible stops to assist and resolve our problem in order that we could keep our customer happy too.
Thanks Becki!

Tina Gallacher - PDM

"Courier Logistics / APC overnight have…"

Courier Logistics / APC overnight have refreshed our outlook on couriers - they go above and beyond to ensure that all deliveries are completed. Their communication is impeccable and as a business you are always kept in the loop. I cannot express enough my appreciation of having a company that want to work alongside you to give the best customer experience. Their services offered are up there with the leading big brand couriers however they execute at a much higher standard. I am very happy to have taken Courier Logistics on board and look forward to a positive future working together alongside them.

"Brilliant services and very friendly…"

Brilliant services and very friendly staff- Highly recommended with competitive pricing

"Professional and reliable service"

Professional and reliable service, highly recommended

"Excellent couriers"

Excellent couriers, completely reliable and a brilliant service.

"Brilliant service 5*****"

Brilliant service, deliveries all on time. Would highly recommend.