"I wish I could give this company no…"

I wish I could give this company no stars!! This is the most horrible place to get coverage from. I had full coverage from this company for a 2024 KIA and someone broke into my car outside my home and tried to steal it but couldn’t due to it being a new model and stripped the steering column. I filed a claim and the company has been playing games! Sent in all my documentation and they claimed my adjuster quit, so they reassigned a new one and it’s been over a month and I am yet to hear from someone regarding my claim. Scam company who treats their customers the worst!!

"I HAD A WRECK WHERE I WAS REARENDED BY…"

I HAD A WRECK WHERE I WAS REARENDED BY ONE OF THEIR INSURERS ON JULY 8, 2024. I FILED THE CLAIM ON JULY 9, 2024 AND WAS GIVEN A NUMBER TO SEND PICS TO OF THE DAMAGE. AN INSPECTPOR CAME OUT AND TOOK PICS ON JULY 10, 2024. IT TOOK 2 WEEKS BEFORE I GOT ANYONE ON THE PHONE AND WAS GIVEN ONE ADJUSTERS NAME AND THEN A WEEK LATER I WAS GIVEN A DIFFERENT ADJUSTER. I CALLED AND KEPT GETTING THE VOICEMAIL SAYING SHE WOULD CALL BACK IN 48 HOURS. NO CALLS. I GOT SOMEONE ON THE PHONE ON AUG 14 SAYING THAT THERE HAS BEEN AN ESTIMATE ON MY CLAIM SINCE JULY 23, 2024 AND NO ONE HAS CALLED OR RETURNED ANY EMAILS THAT I HAVE SENT. ONCE I FINALLY GOT MY ADJUSTER ON THE PHONE AUG 19, SHE STATED THAT SHE COULD NOT TELL ME THE AMOUNT OF THE ESTIMATE BECAUSE IT HAD NOT BEEN APPROVED. AND THAT SHE HAS NOT BEEN ABLE TO GET IN TOUCH WITH THE INSURED. THEY ALSO SAID THAT THEY ARE TRYING TO VERIFY IF THE INSURED HAD INSURANCE AT THE TIME OF THE ACCIDENT. HOW DO YOU NOT KNOW IF ONE OF YOUR INSURED WAS INSURED BY YOUR COMPANY THE DAY OF THE ACCIDENT. THERE IS SO MUCH THAT I COULD SAY ABOUT THIS TERRIBLE COMPANY. THEY WONT BE AROUND MUCH LONGER. WHAT DO YOU GET OUT OF IGNORING PEOPLE AND NOT WANTING TO PAY CLAIMS? I BET THEY HAVE SEVERAL LAWSUITS.

"Does anybody know or has a lawyer who…"

Does anybody know or has a lawyer who can help me sue them? They stole my car and crashed it in June of 2023 and today is August 03, 2024 and nothing has been done!!! my car is gone (totaled) and they stopped answering my emails, calls. I gonna start sending private mail to their home addresses (adjusters, supervisors) so let me know if you want their home addresses so I can post them here. Also looking for a good lawyer.

"The worst insurance company "

I really wish I could have given them zero stars cause it would the service I received from them. I've been calling them from 2 weeks straight and have never gotten nothing but music. And please don't expect a call back.

"You’re gonna need a lawyer "

You’re gonna need a lawyer in the unfortunate event you have to deal with them. Good luck. I would give zero stars if I could.

"Surviving First Chicago "

Surviving First Chicago is all I have to say… very shady/fraudulent and we should all get together and protest this company! First Chicago is all about giving you the run around with no real solutions. We all have a common theme… waiting for recorded statements, no call backs, and etc. We should stand together!

"Fraudulent Insurance Company"

They are fraudulent and will not answer you. I’m not sure if they even have people working there as there is no way for you to contact them at all. They will string you along at the beginning and completely ghost you.

"For Chicago is hard to get in contact…"

For Chicago is hard to get in contact with any employees. I’ve been trying to contact a manager of supervisor or someone I have bad experience with First Chicago insurance company. They are the insurance company that I signed up with, and I am very unhappy with them they ripping you off and I’m looking for a lawyer to get in contact with about First Chicago to make a lawsuit against them. If there is any other people that has problems with Chicago please contact or find me I’m making a complaint on them, they does not have good proper business skills. They are not a good insurance company you go through all types of hoops to talk to people and you never get the claims department. No one never contact you back and this is from Jennifer Rollins find me and contact me please any lawyer or anyone know a good lawyer against them that’s in Chicago or anywhere they tcan help me please contact me.

"This company is the worst"

This company is the worst, they sent me a notice dated 12/26/23 that my policy expired and to pay the amount of my policy by 2/8/24, I called today which is 1/19/24 to pay my policy the rep took my payment then when I asked for a renewal card she said, oh wait your policy canceled and expired and that I would have to pay an extra $430. FOH that’s not what your letter said. She said they will refund my money back in an hour back to my card. I am ready to start a class action lawsuit against this company for poor representation… I would not recommend this company to anyone

"First Chicago Insurance Fraudulent"

My parked car was hit in an accident cause by one of their insurers on 11/9/23. I filed a claim with First Chicago on 11/13/23 providing an email with pictures of the damage, a police report, and video footage of the accident.

An appraiser from SCA Appraisal Co. (another terrible company) came to look at my car on 11/16/23. The estimate information was available and sent to the company 11/17/23. I spent a month calling them every week to get a hold of the adjuster, got her information from a claim representative on 12/1/23 but wasn’t contacted by her until 12/16/23.

I have never hired an attorney and she leaves a voicemail talking about how she needs permission with my attorney to speak to me about the details of the claim and estimate information. Never hired one, I’m representing myself. They make up lies so they don’t have to pay me out for my car damages at this point.

Terrible company, terrible customer service, a scam. Who knows if this will get settled but figured I’d start leaving reviews now and spreading awareness of this shady company.

Report First Chicago Insurance as a fraudulent company to your state attorney general, let local news outlets know your story, spread awareness to expose their scam company!