"First Chicago does not answer there…"

First Chicago does not answer there phones and does not return calls when you have a claim. It’s impossible to get them to pay a valid claim.

"company of thieves"

I do not recommend this company at all, they are thieves, I had insurance with them to pay my month of $185.60, on October 12, 2023, I canceled it on October 13, 2023, I only had it for one day on the 13th, when I asked them what How much they wanted to refund me, they told me $155.60, they are stealing $30 dollars for 1 day of insurance, that is ridiculous, they should have charged me for 1 partial day only, apart from the fact that they stole the DOWN PAYMENT that I paid, they should have returned some money from the DOWN PAYMENT. Don't take anything from them other than thieves, the staff is extremely rude. When I spoke to them they told me how much I told them $30 and the person answered, oh my God, they weren't even charging him $100 dollars. But $30 for 1 day, this is abuse. Now They released the version that they are charging me another $10 additional because my payment is made late in September, I had to renew on September 11, that day my payment is made, they are thieves.

"Poor business practice"

Dealing with First Chicago due to being hit by their client in an auto accident involving injury. It's been 3 weeks in which i have had to take the initiative to do all the contact. Just told me that they will not do anything toward this claim until their client submits a recorded statement and he has up to two months to do that. if he doesn't respond they will then do their own investigation. until then, they told me to pay for everything out of my own pocket. The representative was rude when i asked to speak to a supervisor and then placed me on hold for 45 minutes. I'm still on hold.

"First Chicago Insurance is the worst insurance company ever!!!!"

WORST EVER!!!!!!!!!

"Calling their 24 hour claims reporting…"

Calling their 24 hour claims reporting line is a joke! On hold for over 2 hours to report a claim. Never get a call from an adjuster and if they do call they hang up and mark that contact was made, what a joke of an insurance company. They are ripe for a bad faith law suit.

"Never Again"

I obtained a policy with them and canceled it the following day because I end up not getting the car that I obtained it for. The rep that I spoke to about the cancellation told me I would receive my refund in 7-10 business day. Never received it. After 2 weeks passed, I called the company to inquire and then was informed that I would receive the refund as a check instead of direct deposit like I was originally told. It went from taking 7-10 business days to taking 30 days to receive the check by mail. This is ridiculous. Then after waiting almost a month, I call to inquire again and then was informed that they had the wrong address on file. How is that even possible? I demanded to receive direct deposit for the refund since they screwed up the first check. For some reason they claim they cant do direct deposit, so now I’m forced to wait an additional 7-10 business days for my check. I am highly upset and frustrated. They had no problem withdrawing from my account to start the policy but can’t deposit it back. Sounds like some bs. Now I have to wait for a check again. Not to mention the refund isn’t even the full amount that I paid. Considering I cancel it the next day I would have expect the difference to be $50 or so, not a difference of $100+. I didn’t even have the policy a full 24 hours. If I could I would have given them 0 stars.

"If I could give negative 10 stars I…"

If I could give negative 10 stars I would!
Hit a deer over 3 weeks ago and my damaged car still sits in my driveway!
Do not go with this company!
I will update this review every day until they do their job!

"Sad no one will be warned until the damage is done"

If I could give this company no stars I would. This guy at the auction gave me a direct number for this insurance. I was only going to keep them for a month temporarily then get regular named insurance. Someone broke into my car 19 days ago, 10 days after i got my car and policy. It is taking forever to get the police report even though I been calling them everyday since to hurry up the process. Some days I am on hold for 6 to 8 hours with no one to answer. Today the lady told me to send my bill of sales to try and hurry the process for me, once I did she said she will not be in the office for two weeks. Why say you're going to try and help me then say you won't be in the office for 2 weeks. On top of that they gave me a cancelation notice email and text 2 weeks after I signed up for their insurance to scare me. I am not paying another $290 while they do nothing. I rather pay the $800-$900 in damage for the windows and steering column area and get better insurance asap then give them the $800-900 for the deductible and $290 for another months insurance to wait more weeks and weeks for nothing to happen. I almost broke down then read a review about a ladies husband breaking down.

"Terrible company leave now before it’s…"

Terrible company leave now before it’s late

"they stole my car on March 19 they told…"

they stole my car on March 19 they told me to take a maximum of $900 I don't have a car I call them every day he doesn't answer I leave a voice message he doesn't call me back even though I don't have a car there lady told me they will call me for the estimate but he does not call me I am desperate