"This company is a scam!"

This company is a scam!! Don’t use them

"They booked wrong ticket dates for me…"

They booked wrong ticket dates for me in spite of a correctly submitted request. Turned up at the railway station and had to use my personal card to purchase last minute tickets.

"Poor communication and extremely inefficient"

It is impossible to claim expenses through their system. They keep rejecting claims for invalid reasons. At first I thought this was careless or deliberate, but now I have an impression that I talk to a chatbot and not a very good one at that.

"Poor booking website and lack of…"

Poor booking website and lack of booking details terms and conditions (after purchase).

"Disorganised arrogant and have no…"

Disorganised arrogant and have no respect for their suppliers!

"Organisations need to stop using them!"

Slow service and no sense of urgency at all. They have cost people to lose out on cheaper flights due to their inefficiency. AVOID AT ALL COSTS.

"Terrible company"

Terrible company - but my organisation will not refund travel or accommodation for business trips if we do not use Clarity, so I am forced to use it, even though I despise it.

It is not value for money, I often find cheaper prices online.

The customer service is slow so despite having a price matching process, they do not respond.

The mobile apps are a joke - you can't access your e-tickets for travel until 24hours before you are due to travel, so if you want to check that you have them electronically, and were'nt meant to collect them from a ticket office, you can't until you are basically supposed to travel.

"How is it still in business?"

I don't know how this company is till in business. We book by email rather than the website. It is expensive inflexible ignores customer requests and irony of ironies has now placed us on stop for allegedly unpaid bills.

"Awful experience"

Awful experience, website is super slow and crashes constantly. Wish my university used different company!

"Awful system which crashes constantly…"

Awful system which crashes constantly and shocking customer service!
Wish my company would change!