"Stunning Persian Rug"

I had been searching a lot to find a beautiful and reasonably priced Persian rug made of 100% wool. The rug arrived in excellent condition. The colors and motives were very vibrant and with no doubt it is the statement item in our living room. Extremely soft to the touch—it feels like walking on pure luxury. Highly recommend their selection and the attentive service to help us find this stunning rug.

"Better than expected"

Our rug came sooner than expected, it had been wrapped with obvious care and was nicer than expected. The colors are wonderful and it had obviously been clean professionally. I was nervous about what I would receive and had called the company to ask about worn areas etc. The person I talked to, looked up the rug I wanted which was an unusual size and told me what to expect. We couldn't be happier and I highly recommend this company.

"Ordered five rugs which look even better in my home than on the website."

I ordered five rugs from Rug Source during their Valentine's Day promotion - Three are used Persian rugs 30 to 50 years old, so I looked carefully at the photographs and descriptions before buying, and only bought items described as being in Excellent condition. The rugs arrived within a week, nicely rolled in thick plastic packaging. Everything is exactly as described and shown in the photos. The used Persian rugs are beautiful, soft, and in perfect condition with no stains or obvious wear - they really look almost like new. I even asked the vendor if they have any idea where they have been for 40 years to be in almost mint condition - no response as yet. So, a very good experience, and I expect to buy more.

"Three rugs in four years"

Over the past four years, I have ordered three rugs from Rug Source. This dealer provides the best value for the money. If you are careful in picking hand-knotted Persian rugs in excellent condition (no wear/abrash despite 40+ years of usage) and read the description, KPSI, and color descriptions carefully, you will not find another place where you can get such value for the money spent, and especially around the Holidays.

"I purchased a 10' round oriental rug …"

I purchased a 10' round oriental rug that was made in India. I noticed lint was all over my pants after placing it. After vacuuming rug 6 times and filling the bag with lint each time, I called Rug Source and they said this never happened before. After 6 more vacuums, still filling bag with lint. After numerous calls I got a replacement rug. I have filled the vacuum 6 times with same result. DO NOT BUY ANY WOOL RUG MADE IN INDIA AFROM RUG SOURCE AS THEY ARE AN INFERIOR RUG!!!!

"I live in the Dominican Republic and …"

I live in the Dominican Republic and purchased 9 rugs for about 5000 from Mina. She shipped them to my forwarding company in Miami. I must say that all the rugs are beautiful and in the best condition. I will buy more form her and highly recommend.

Ed
Dominican Republic.

"Inaccurate description of product and terrible customer service"

I recently purchased an 8x11 antique rug from Rug Source Online. The description of the rug said "Low pile, professionally cleaned, in great used condition". I was not expecting to unroll the rug to find it was not only worn in several places, but also coming apart on the edges AND dirty. When I contacted customer service about this, they were unapologetic and told me that I obviously liked "newer" rugs. I would absolutely not recommend this business to anyone.

"Updated Review on problems with my order"

Updated on Aug31, 2016:
After gaining their attention the folks at Rugsonline did indeed take care of the issue. At their expense the shipped the rug back, repaired it in a very good fashion and shipped it back to us. Both my wife and I are very happy with the rug and all the rugs we bought from them. They did a nice job in a timely manner. We definitely would buy from them again. For the money it's hard to beat what we purchased from them. We looked around a lot and we did get a good value by shopping we them. Nice rugs at a fair price.

Original Review:
We bought 4 rugs from Rugsourceonline. Prior to purchasing we called and asked several questions. One question was specifically about any of the rugs fraying or coming unknotted. Mina's response was no that none of the rugs had that problem. We also asked about what exactly did they mean about "low pile" as indicated in the description. Some rugs that said that had arrows in the pictures identifying the areas of low pile while others did not. On one of the rugs we were considering she stated that not putting arrows in the pictures was an over site on their behalf on that particular rug. In short low pile means a worn area but nowhere in the site is low pile described. We also confirmed her return policy and she did state that if the rugs were not as described they would certainly pay for the return and refund our money. So we ordered the rugs. They were shipped very promptly. However the most expensive rug we purchase was indeed coming unknotted in 3 of the 4 corners Also the other rug had very visible worn areas that were not indicated in the description or on the photos. We took the rugs to 2 different places to get opinions on having the rug repaired. When I told Mina about the cost to repair they questioned how the people were going to repair the rug. They suggested there would be a quick and cheap way or a better more expensive way. After several attempts to get them to clarify exactly what they meant I have been unable to do so. I asked for a partial refund to cover the costs of repair but their counter offer was a much lower amount. They did offer to have the rug sent back to them, repaired and sent back to me but at a cost as well which i shoukd not have to bare. When I questioned how they intended to repair the rug, and after several attempts to get a response I have not received anything. Bottom line, easy to talk to prior to purchase not so much after purchase. My only other option is to dispute the charges via my American Express and either get them to refund my cost to repair the rug or have them do it to my satisfaction or give me a full refund and return the rug. We like the rugs and the prices are fair but not for rugs that are coming unknotted. Disappointed to say the least.

"Fantastic"

Excellent service, excellent quality, excellent value. Even after paying shipping the rug I bought was far cheaper and better than rugs available in england. I would highly recommend rugsourceonline.

"Pleased"

I have been very pleased with the number of carpets I have received....also, the customer service and the quick turn around are exceptional....