"I ordered and paid for my shutters at Kresta at the end of Dec 2019 and still waiting."

I ordered and paid for my shutters at the end of December 2019 and was told 10-11 weeks. It has now been 17 weeks and the only communication I’ve had is me calling on the 17th April to get an update and the response ‘the ETA is the 1st April. We will call when they are ready’ From what I have read on here, I’m obviously not the only one. I understand there are delays but the customer shouldn’t have to call for updates.

"Order no: SN152593"

Order No: LN786318/SN152593.
Silly me! I should have read the reviews before buying from Kresta.
I have never wanted to destroy a company as much I do against Kresta.
Like so many other people, I have been ignored after they take your money and then don't deliver. Ordered and paid half for shutters last December.....still no word of any delivery. It's now 20th April and I cannot get any response from Kresta.
PLEASE DO NOT BUY FROM THIS COMPANY. Other outlets might be a little dearer but you get SERVICE.
SILLY ME for trying to save a buck!
Now trying legal way to get a refund.

"Don't waste your time and money with this disgraceful company!"

Customer #CN142578, Lead #LN715861

Follow-up of my review here on 4 Mar. Was promoised to receive the refund on 3 April from Kresta Regents Park on 27 Mar and nothing has happended, again and again! It's really unprofessional with the way they handle this matter, never kept what they promised, how can we trust a company like this?! We are not asking for compensation but just getting our money back for what they cannot deliver as per order.

"Customer service is appalling"

Customer service is appalling. The manager was supposed to call me nearly 2 weeks ago regarding the installation of blinds in my son in laws new home. The installer didn't bother to remove the small nails that were holding the tarps that were at the window. My son in law is in a wheelchair! Very bad service especially for the cost of the product.

"Avoid kresta at all costs"

As others have mentioned Kresta is appalling with its customer service and value for money.
I would give them zero stars if possible.
I have experienced a 10 week wait time for my order with zero contact from kresta. I constantly have to follow up and contact them for a status update. They offered me a measly 5% discount which is laughable considering the awful experience I’ve had. Please tell your friends and family not to use this company, not unless they want a headache.

"I work for Kresta as a fitter"

I work for Kresta as a fitter. Payment missed
Still 3,4 days hard work still not pay for me
The manager in Rowville office block my number.

"DONT BOTHER ORDERING WITH KRESTA AS THEY TAKE YOUR MONEY AND DONT FOLLOW THROUGH! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!"

(LN392171)
If I could give zero stars I would! I am so frustrated and angered by this whole experience, I just wish I had seen the numerous bad reviews on their Facebook page and here before I ever placed my order. After paying in FULL as requested in Dec I am still waiting on my order to be supplied. I placed my order back in October, my sheers were ordered in the wrong colour from the get go but after being promised that the wrong coloured set would be installed before Christmas and my new set would be remade and installed ASAP, I accepted their apology and excuses to find no one ever contact me. So after numerous calls, I’m talking close to 10, I finally got an install date booked and paid in full. Install happened the wrong track was supplied, subsequently one set of the ‘incorrect sheers’ couldn’t be installed, my Venetians haven’t even been sized correctly and they drilled into my wall. I called and emailed from 18 December to 15/1/2020 and no one responded! Finally sent an email to customer care to have someone call and apologise as my sheers were never reordered. Advised it would be another 4/6weeks, although no one has followed up again! So here I go again chasing you guys up to be told they won’t be ready until end of March, I don’t know what’s happening with the track or resizing of my Venetians because no one answers me! And here I find myself again calling and emailing constantly. I just want my money back - you are thieves! You have taken my money, I have paid in full! How can a company of this size get away with this, it is disgusting! DONT BE FOOLED - DONT BOTHER ORDERING WITH KRESTA AS THEY TAKE YOUR MONEY AND DONT FOLLOW THROUGH! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!

"As with other reviews these guys are…"

As with other reviews these guys are terrible when it comes to customer service.
We were booked in to have our curtains installed (ordered in November and the shutters aren’t ready yet) at 2:30pm.
After not hearing from them and taking a day off work (unpaid) my wife contacted them at 3pm only to be told they won’t make it unless it’s after 5pm which we can’t do.
Told now that someone will call us to reschedule.
Terrible when they already have your money.

"After 4 months waiting and learning…"

After 4 months waiting and learning earlier in January they forgot to order tracks for my curtains I have been left to wait for longer, and now they come back again saying the tracks for the curtains were still not ordered. Frustrating. They pushed me to pay full amount and have no any timing for the installation, only promises they never keep.

"4th month waiting for curtain…"

4th month waiting for curtain installation. They requested to pay full payment. Don't even tell when to expect, saying they will inform as delivered.