"Never go with kresta!"

0. Poor communication. Making excuses. Taking too long. Blah blah blah!. Never again and doesnt want to give me a refund either

"Shocking experience with awnings from…"

Shocking experience with awnings from Kresta. Measured and quoted, we arranged for an electrician to measure and quote for a new power point that was required, all set to go but we were eventually told by company they cannot provide the awnings as cannot make them at that size. Have been chasing refund of deposit for months - next step legal action.

"****NIGHTMARE STAY AWAY****"

***UPDATE***

Despite the reassuring note underneath my review asking that I email the company - NO RESPONSE!

All show!

Company wants to give you the impression on this forum that they're helping you out - they're not and won't!

I reiterate - STAY AWAY FROM THIS COMPANY!!!


****WHAT A DISASTER OF AN EXPERIENCE!****

If I could give them zero, I would!!

We have been waiting almost four months for our blinds! The company keeps blaming Covid for the docks being closed. And we keep getting the same excuse that the order ‘is on the boat’ - it doesn’t explain why someone had to come out TWICE to measure the windows, because he made a mistake the first time around! ALL LIES!!!

STAY AWAY FROM THIS COMPANY - ALL YOU’LL GET ARE EXCUSES AND A MIGRAINE!!

"Unable to correctly complete orders"

I ordered 6mths ago, when it came to installation they could not fit the pelmets as the brackets were wrong. I complained and thought they would learn from their mistakes.
I recommended them to my fiancé parents and they have done the exact same thing to them! We ordered at the same time.
I ordered in July, I had to correct the order as one of the blind openings were wrong. I paid the 50% deposit and was told the order would take 6wks. I rang them at 6wks and they told me delays happen, they were not sure when The order will arrive, no apology! 7wks later told only the blinds have arrived but no pelmets. They offered to put the blinds in and I told them I needed both done at the same time because of having time off from work. They rang a week later again about just fitting the blinds I explained they needed to be done at the same time due to work. A week later I called the pelmets had arrived but I had to wait for someone to call me to fit them which took a further 48hrs. It’s now October they were booked in yesterday to fit. I had paid the second part of the payment last week. I get a call saying I haven’t paid, then an email to confirm payment for $300 ish when I had paid over $1000, that has not been corrected.
I take 5 hrs from off from work to wait for fitting, the pelmets couldn’t be fitted, same problem as my first order and my fiancé’s parents.
I call to complain and get told the manager is leaving so will call me tomorrow.
I get a call today saying they can fit them in 10 days.
I have explained this is not good enough and escalated the problem further. In my opinion these should be fitted before the weekend and there should be some compensation for the amount of time I wasted from work. They like to assume that people don’t work week days!
This company have no respect for your time and are very quick to take your money. They have zero customer service skills and definitely have not learned from their mistakes!
I need other parts of the house doing and will definitely be going somewhere else. They don’t value their customers!
sn208241/42/43
Edit 14th Oct 20
The pelmets have been put in and they are bent out of shape. I have tried to contact customer service with no luck, so emailed them a complaint asking for someone to fix the pelmets. No surprise that I have had no response!
I have emailed you now qilin.fang and await your response
30th October- no response, I have called again to complain

"Extremely disappointed with the service…"

Extremely disappointed with the service from Kresta. I paid the 50% deposit but luckily did not sign the order acceptance form. I then requested a cancellation of my order and refund of the paid $700 deposit via email on 30 August 2020. Was assured it would be refunded wtihin two weeks - two weeks have now passed and I have not had any follow up communication from the team. No email confirming cancellation of my order, no contact from accounts to confirm refund of the deposit, and no funds remitted into my account.

I've never had any organisation take so long to issue a refund. I have followed up with Kresta by email and phone and no one gives me a straight answer on when my refund will be issued - I continue to be sent around a feedback loop without any resolution. You would think that given I never signed the order acceptance that the refund wouldn't require multi-level management approval, rather a simple request to the accounts payable team for reverse of the payment.

I chose Kresta on the basis that my sister-in-law had had a positive experience, but in hindsight I should have done a simple Google search and read all the terrible client experiences before ever having paid a deposit to this company who seem to do nothing to put clients interests before their own financial gain. I feel terrible for those people who have been sold inferior products, or unsuitable products, and then have no method of recourse for either exchange or refund - it seems there are hundreds, if not thousands of people who've found themselves in this situation.

I'm hopeful that Kresta will refund my deposit on the basis that production on my order had not started and I did not sign the quote acceptance, however I remain extremely disappointed that this is proving so difficult and will be lodging a complaint with Fair Trading tomorrow if I do not hear back and have this escalated for priority refund. My order number is SN217277.

"I would not recommend this Company"

I would not recommend this Company, from the minute we stepped into their showroom it has been a complete disaster. Order place early November 2019, blinds supplied damaged in December, they were installed as we required privacy. Replacement order forgotten. When checking they tried to blame everyone except the Company promised replacements order to be delivered February, second shipment faulty. Once again replacement order forgotten. All this time it was us the customer that had to follow up the order with more reasons as to why they forgot to place the order. Finally 10 months later undamaged blinds have been installed. Not satisfactory

"Worst experience"

I wish I had read all these reviews before using Kresta. The integrity of this company to deliver on what they promise is non existent. They will paint the skies to get the sale, take your deposit and then make excuse after excuse when you end up waiting for weeks to get your blinds. Watch out for the promise of 4week turnaround. That's a load of $%&=! Been waiting for over 12 weeks now and apparently blinds are still at the port zzzz. I was promised temp blinds again another built up lie they can not deliver on. Prices are inflated even with the so called 50% sale...dont fall for it. Worst customer experience! Avoid at any cost and save yourself the headache!!!

"Good morning Kresta"

Good morning Kresta: As per our agreement we have firstly honoured our deposit of $2490.00 then made the final payment of $2490.00 ,the last was to enable your staff to install our new venetian blinds at -- ------ Street : Upper Hutt.
On arrival the staff member was very polite and proceeded to install both the blind fittings and blinds to our window frames, on completion he advised me that the final 3 blinds were incorrect. All three blinds had drastic issues , which meant we could not fully lower the blinds and each was a different width to the frames.
The other issue which we noticed with the three larger blinds was that each segment of the blind did not correctly line up, example when shutting the blinds in the evening then unwinding the blinds in the morning ( you’d expect the view to be clear not some individual blinds to be twisted ).
On top of these unforeseen issues we are now required to wait another 10 more weeks, for the three replacement short blinds to be delivered. As you can see we are very disappointed especially when our first purchase from Kresta was twelve years ago, another concern from us, are these complaints only limited to this one off order or have customers struck these same issues?
Look forward to your reply.
Regards
Isaac A

"DO NOT USE KRESTA"

Tried to save a bit of money ordering blinds through Kresta, as they are a household name I thought they should be fine. How wrong I was.
We ordered blinds and paid a 50% deposit, in February, after being told there would be a 4 week turn around. Our blinds were installed in June after countless attempts to communicate to Kresta via phone and email, always being told that we would hear back soon and never did.
During the first install of blinds we received panel blinds which were heavily creased and were told that the creases would 'drop out', which they havent after a month. And one set of blinds were the wrong size.
After a week or two another technician came out to install the correct sized blind and not only was it too short, it was also a different material this time. Two interesting things I'd like to point out, the first is that the technician literally told us that he didn't know how this company was still in business (we had a laugh at this), and secondly, that incorrect blind is still hanging in our house! We can't even get them to remove it, let alone install the correct blind.. and this is after we've paid the full amount, thousands of dollars!
At this point we're desperately seeking a refund, but of course they have dropped off the radar. No calls or emails are returned.
DO NOT USE KRESTA.
Pay a little more if you have to, believe me, it'll be worth it.

"Worst of the Worst!"

Ordered 2 different coloured Panel Blinds from Kresta Aspley and all was good when the young man arrived, measured quoted and we were happy to place a deposit.

Blinds arrived mid January and I received a phone call telling me that out of our 13 blinds, 8 were damaged in transit. That they could install the 7 that had arrived. I said no point wait until the replacements turned up.

Kresta called me in March to say the replacements had arrived and they could install. I organised a time for them to install, the installer turned up at 4.00pm. He was supposed to have 13 blinds only turned up with the 7 that originally had arrived. Called Kresta and they could not find the replacement blinds in the warehouse.

The installer proceeded to install the blinds he had. Out of the 7 he installed, 6 needed to be replaced. They were either too short, too long, crinkled within the rod at the top (if I could put picture here i would). When the installer went to replace them on his system, the orange colour we originally ordered was now discontinued and we had to go with the cream colour we had in the main part of the house.

Krest called the next day saying they found the damaged replacements and could install. I said wait for the next lot of replacements.

June arrives and I get a call saying the replacement for the installed blinds have arrived and can we install all of the replacement blinds. Yes please!! We organised a time for the installer for the early morning on the 20th of July.

Installer arrives after lunch to put up blinds and once again he does not have all of the blinds, only the original damaged replacements but not the extra for the installed damaged blinds.

Now 7 months on, with two lots of damaged blinds, only one replacement with the installer and we have had enough! I called Kresta and told them to come and take their blinds down and away, service is poor, communication in house is shocking. How can you get this so wrong on so many levels.

We have gone from asking the store for the refund, to being forwarded to customer service, then forwarded to the Manager of customer service in Perth, to be told head office in Brisbane will make the final decision.

We were then told our only "option" was to have their Senior measure to come out and re-measure, then the senior installer will double check everything and install when they come in, we could pick any material we wanted. I said no I don't want anyone anymore in my house, I would like a refund.

Mary in Perth needed to go the higher ups and get a response. I waited 4 days and I got nothing, last night I called Mary in Perth again, to find out what is taking so long, "apparently" I will be getting a email from Head office here in Brisbane on Monday.

An email!!!! How about a phone call and explain why I am not getting my refund.

Your customer service is non existent and in the current climate and with Covid19 many companies are closing their doors, but those that have them open are offering exceptional Customer Service, maybe your company need to research what "Customer Service" really means.

Because you are not offering it to me and looking at these review, you don't seem to be offering it to many people. So please don't email me on Monday have the common decency to call me, Mary has my number!