"This is a nightmare company"

This is a nightmare company. I paid a deposit for shutters in November 2021, promised to arrive in April, after weeks of chasing for an answer no response I've cancelled my order. I have now been waiting for over one month for my refund. Shonky, dodgy and so unprofessional I don't know how they are still in business. Worst experience and company, do not use them

Customer Number is CN 267571

I’ve been told the refund has been approved for payment a month ago and no refund. I’ll will need to seek legal action to have it returned, despite not having received my product ordered in November 2921 I have to follow up and follow up again and again for the refund. Shocking service

"Terrible Company to work with"

Bad communications. Bad customer service. Highly misleading delivery time frames. Was told a time frame of 6-7 weeks. Its been 3 months! I've had to constantly call to chase. When asking to speak to someone to get a refund I was told that the person was away on a course for a couple of weeks and no one was taking charge of the role. Bordering on criminal with the fact that they have taken a deposit and have not delivered. I would never use them again and would suggest that nobody uses them.

"Beware Kresta!"

Beware. This company is very unprofessional and unreliable. Nightmare experience. Measured, quoted and paid in November. Long delay in installation only to find curtains didn’t fit. Promised to re-hem and return. That was weeks ago (it’s now March) and they won’t respond to emails. AVOID. ND, Bondi Junction NSW.
PS: installer finally arrived today (18 March 2022) but was once again unable to install the curtains because he had left the tracks back in the warehouse! Refused to go back and get them to complete the installation today and insisted I make yet another appointment for installation. This staggering incompetence should not be rewarded with your custom!

"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY. Wrong Order 3 times, blinds still not in a year later, Promised by Linda one of the directors we would get a refund. NOT A CHANCE. THEY LIE. $30k damage when they hit a water pipe ( not their fault according to them and the guy from Belrose laughed). Worst company I have ever dealt with

"Avoid Kresta"

We had a very long and unprofessional experience with Kresta.
Here were all the issues we had:

- 19 March our floor-plan was sent through to Kresta
- It wasn’t until 6 months and 2 weeks later that the job was finished
- The house had to be measured up twice, as the first measure was wrong in numerous places. Even the second measure was wrong for the shutter.
- Saturday 28 August - blinds and sheers installed. However, sheers in the living room and dining room were touching the ground in places (poor installation)
- Thursday 2 September shutter installed. The shutter was the wrong size and was cut to fit on-site, the finish of the cut is rough. The installer seemed to be under pressure from his superiors to install the wrong shutter.
- We were sent an invoice for a bill we had already paid
- The installers didn’t know if we’d fully paid, when we had. Poor communication between installers (contractors) and Kresta
- Poor communication about installation - we had to email Kresta a number of times to follow up and ask THEM what the next step was. It was as if there was no action on our order until we emailed Kresta

Requests:
- we requested a partial refund for the rough shutter job and for the general inconvenience, however, we received no reply from Kresta.

"Unable to get through to KRESTA…"

Unable to get through to KRESTA Victoria. Is there no-one there to take calls and answer queries to follow up my order. Paid in full but cannot contact Kresta HeadOffice to follow up either.

"Dismal customer service"

We accepted a Kresta quote to do the whole house with roller blinds and shutters. The roller blinds were fine but the shutters are a disaster. They missed one window (4ft x 2ft in the middle of the lounge) completely and the blinds for the bay window didn't fit. They put in an ugly temp solution for the bay window without consulting us and say they won't do anything about the missing window unless we give them another $300. Our lounge is a laughing stock and trying to negotiate a solution with their customers service people is a joke. If you're looking for blinds, try somewhere else.

"Great service"

Great service ! Installation went really smooth loved our products. Especially appreciated the level of service their installer provided. Thank you!

"From the the quick response for a quote…"

From the the quick response for a quote to the final installation everything has been smooth and professional. Quick turn around from deposit to install, less then a week! Let's not forget the price and product. 10 out of 10 would highly recommend and plan to get more doors in the future done.

"elegant curtains"

After 15 years using Kresta blinds, we chose to replace our blinds again with different products.
At the time their product expert responded quickly to my request as I had to liaise with my trades to give them access. Second meeting had to be arranged as I had to get my wife on site to decide for the fabrics for the curtains. They tried their best to match my availability the discussion went smooth.
Our curtains had to be installed in several occasions as we had renovations in different parts of our house, the installer was really friendly easy to talk to. Now we got everything installed a few months again. I must say they look fantastic.
Our experience has been great through out the years.