"Amazingly professional and friendly…"

Amazingly professional and friendly free measure and quite serviceHad to say goodbye to a much loved space. I got Kresta’s Albert in to advise about some options for window dressings on behalf of the new, incoming owners.
I found Albert professional, polite, and helpful. He got back to me straight away and organised the asked for job efficiently.

Very happy with Albert and with Kresta. Would 100% use them again.

"waiting 3 months for goods then -Wrong…"

waiting 3 months for goods then -Wrong product, wrong dimensions, do not reply or communicate in any way, I am still waiting after 6 weeks to know how this will be rectified. avoid paying them 100% upfront as I stupidly did.

"Absolutely terrible"

Absolutely terrible, sales rep was good, ordered blinds in November. Got to the new year and had to chase them up. Was told the blinds weren't available. About a week later got a call that the blinds were available, pay the balance and we will book you in for the next week. THAT WAS 4 WEEKS AGO!! Three bookings where we have taken the day off work to be home for them, three no shows. We're booked for Wednesday next week, Customer service called to change to last Saturday. When we hadn't heard from the installer mid morning on Saturday we called him directly. He said that there was no job for him on Saturday.

Customer service called today saying that since WE cancelled the installer can we rebook to coming Friday. How in the heck did we cancel the installer when we called him direct to find out where he was?

This is the 4th time that the installation has been cancelled and it is not good enough. We shouldn't be told by customer service that we are in the wrong when we have paid in full and haven't received what we paid for.

Terrible company.... Do not use

"Coercion, harassment and "dodgy" contracts"

1. I felt harassed, intimidated and coerced by the sales representative into signing a contract to purchase curtains from Kresta. I raised my compliant with Kresta, telling the Kresta manager that harassment is not permitted under Australian Consumer Law. Their response was to repeatedly say "you did not have to sign" and 'I was not there, so cannot comment". I was upset at being dismissed and belittled by the manager, so I said "I guess if a knife was held at my throat, I still do not have to sign, so you are technically correct". They agreed! I then stated but that does not mean it is acceptable, and being harassed and coerced is not acceptable. Guess their reply? .... " You did not have to sign" ... So beware: they apparently think harassment and coercion is not a concern! And is apparently quite legal.
2. I also told the Kresta manager that the contract states full payment is required prior to delivery and installation, and this is specifically listed on the ACCC website as an example of a contract which breaches Consumer law as it is considered "unfair". Unfortunately their response was that this is "Just a guide". When did Australian Consumer Law become "a guide"!! Please be very aware and check all relevant Australian Consumer law requirements before signing any contract with Kresta. The ACCC website is a good place to start. My best advice is to have nothing to do with Kresta at all (I have not even included here the false and misleading information I was given by Kresta).

"Nunawading store no service"

Attended the Nunawading store this morning 11th Jan 2024. Could not find a price on any of the items in store. Woman behind the desk was staring off into space and seemed unwilling to consult with the only customer. If it wasn't for the fact that she moved her head when the phone rang (she let it ring out) I would have thought she was either a prop or dead.

"Made to Measure is not 'Made-to-Measure'"

Ordered two SheerFold made to measure blinds in June 2023 but when installed the vertical blinds did not end up being a consistent distance apart when closed and looked 'off'. Customer Service don't answer calls or emails so issue still not resolved. Made to Measure is not made to measure

"kresta blinds Don’t get stung bye this company …"

Don’t get stung by this company absolutely terrible service blinds are made in china and the people who do the measuring are terrible my experience has ranged from incorrect measuring to colour difference in the same order and once they have you’re money i they don’t care

"Not what I ordered"

I explained to the consultant that I want a formal look in my sheer curtains in 3 rooms. I wanted a neat curtain that was the same flow from top to bottom (some makers call this an S fold). What I got was cheap looking, free flowing messy creased curtains. I hate them. I also requested a backing blind which was also a block out blind. What I got lets the light through & this is not what I want. I tried calling Kresta at 9:15 & 9:40 am but they say that I rang outside business hours & I need to call between 9-5 hours !!!
My phone is old & does not let me attach a picture to send to my email or download. I can however send the photo as a text msg to another phone.

"Don't want to give one star"

Don't want to give one star. Forfeited my deposit. Don't want to deal with this company except in court.

"THE CURTAINS ARE EXACTLY WHAT I WANTED…"

THE CURTAINS ARE EXACTLY WHAT I WANTED .THEY WERE PROPERLY MEASURED AND INSTALLED HOWEVER THE CUSTOMER SHOULD KNOW THAT THE CURTAINS ARE COMING FROM W.A. AND WILL BE SOME TIME. THE SERVICE FROM MAX AND BRYAN WAS GREAT BUT THE BASIC COMPANY LEAVES ROOM FOR IMPROVEMENT .