"Got s couple of prayer plants from here…"

Got s couple of prayer plants from here they are absolutely beautiful great service delivery got changed to the next day but was abs fine with that great wee shop 🌿 🌿 🌿

"Totally recommend 🙌"

Everything is great, I’m very pleased with my order :)

"The plants are beautiful and was well…"

The plants are beautiful and was well packed I will definitely buy again xx

"Useless"

I placed an order on 8th September. Nothing was delivered and on the 13th September I received an email:

"Due to an unforeseen stock issue I'm afraid we are now unable to complete your order so we have issued a full refund. We will replenish our stock ASAP so please check our shop again soon."

Firstly, why does it take five days to realise that there isn't stock that's advertised. Secondly, why would you expect a customer to keep having to go back to your website to check if you have something in stock or not? Simple enough to do them the courtesy of sending an email when the stock has been replenished, no?

I then got an email requesting that I write a Trustpilot review. I ignored that and wondered why I was getting a request for a review of an order that they couldn't fulfil. I have now got yet another email chasing a review so here it is. How not to do customer service 101.

Update: I can see that I have a response, interesting to see that it is similar to a lot of other resposes to complaints. The issue always seems to be customer-side with no responsibility taken for anything - not a good sign.

There's very little point in discussing semantics because the upshot remains the same. In fact pretty much proves my point regarding the correspondence that gets sent out. Easy enough to send an email when there is no available stock to say that the customer will be automatically notified when it does eventually come in. Other small companies seem to manage this.

It would also be easy enough to send an actual explanation rather than what was sent and would have saved you having to respond on a review site.

As you can see, sending two 'automatic' emails to people whose orders have been cancelled isn't ideal either. Probably a good plan going forward is not to do this. Spamming people with repeated unsolicited emails when they haven't been able to make a purchase is sub-optimal and not a good use of people's mobile data.

If you are not genuinely interested in customer feedback (and it appears that you might not be), probably best not to solicit it. Having worked in web marketing for some 20 years, this advice is free but acting on it is of course, entirely optional.

"Maranta Leuconeura"

My Maranta Leuconeura arrived droopy

"Not for me."

Purchased a plant that wasn’t in stock, cancelled whole order.

"What I ordered looks nothing like the…"

What I ordered looks nothing like the picture. The way that the sender used cello tape it was all stuck to the soil almost ripping out the roots. Size was deceiving too.
Won’t be ordering from here again.

In reply to your message:

I only received the plant today. I waited in for the parcel and your courier service didn’t actually try to make delivery so I had to travel to a different destination to pick up the plant.

There are no measurements on your description at all!

The picture that goes with the description looks nothing like what you are advertising.

I am very disappointed and could of literally got this version of what I have from a cheap shop I wanted what I saw on the page.

"Fantastic service"

Fabulous plant and fantastic service. Thank you

"It’s okay"

It’s okay, the plants arrived but it wasn’t in perfect condition. The leaves were tad dry and yellowing up. They had lots of dead leaves as well. I had to repot it and prune it a lot to make it somewhat alive looking.

"Cassandra’s plants order came in great…"

Cassandra’s plants order came in great time and the plants were packaged beautifully and safely and were all in stunning condition. Will definitely be using them again.