"Professional service from beginning to…"

Professional service from beginning to end! Would thoroughly recommend them.

"Open tin of paint on arrival and subsequent dealings with customer service"

I ordered three 5 litre tins of Laura Ashley paint but on arrival one of them was open and had leaked. I contacted customer services to highlight the issue and they i.e. Jacquie very promptly replied to apologise for the problem. She gave me a choice regarding resolving the issue of either a replacement or refund of the faulty item with absolutely no quibbling. The customer service I have received from Closs & Hamblin was excellent and if I could have given 10 stars I would have. Would definitely recommend this company and will be using again for any more future decorating projects.

"Exceeded my expectations in every way"

Exceeded my expectations in every way. Absolutely gorgeous duvet cover! Super speedy delivery and a beautiful store! I’m already eyeing my next purchase. Thank you again!!!

"Would never use Closs & Hamblin again"

Appalling customer service.
Complete lack of attention to detail.
I paid over £2,000 for a set of curtains and as a result of the total mismanagement of C&H not measuring the length of the curtains and ordering a curtain pole that would not bear their weight my new curtains were hung on my old corroded curtain pole three days before Christmas.
The company took no responsibilty for their mismanagement and showed no empathy or sympathy for the anxiety of my husband (who is disabled and suffers from Lewy Body Dementia). Instead, the CEO stated that their company "was not responsible for ill health".
Under no circumstances would I recommend this company.

"We haven't yet hung the curtains"

We haven't yet hung the curtains, but the ordering and delivery process were first class, especially as ordered in the build up to Christmas.
Thank you.

"Quick efficient service"

Excellent website prompt service

"Experienced and highly knowledgeable staff"

It is a shame that the large Winchester store had to relocate to a smaller premises, however the remaining staff still working there have not compromised on their professionalism or ability. I have been in there several times for scrap materials and supplies. Julie has always greeted visitors to the store with a cheerful smile and offered to help. The last time I was in, Colin was very helpful as well and they both worked hard to accommodate that both I and another customer (I did not know) were able to walk away with the material we wanted, patient, kind and understanding, even when encroaching on a potential need for a lunch break, still willing to provide 1st class customer service. A credit to the company and glad to see C&H remaining a physical presence in Winchester.

"The clock was as described & looks…"

The clock was as described & looks lovely in my family room. Delivery was prompt, I'm very pleased.

"Excellent experience"

Excellent experience, completely satisfied and will happily purchase from C&H in the future.
I wish they had branches in the North West!

"I ordered quality goods online with no problems…"

I ordered goods online with no problems at all and they arrived well packaged and very quickly.
I bought curtain lining and was exceptionally pleased with the fabric. It was thick, easy to handle and made brilliant thick linings to our curtains - it paid for itself and saved us manypounds during the winter of high fuel prices. The quality of goods at C&H speak for themselves! You get what you pay for and save money to boot! I'll be back