"Lovely cushions,great price and super…"

Lovely cushions,great price and super quick delivery

"Be careful ordering wall paper from C&H!"

Ordered wall paper for four rooms and took advantage of the C&H site wall paper estimator to determine the number of rolls required. This appears to over estimate as I have unopened rolls for every room and even though unopened C&H will not accept returns of a part order. Disappointing as this was expensive wall paper, am unlikely use this store again as a result of this experience.

"Excellent service and product"

Excellent service and product. And good price.
Would recommend.

"Easy to order and very quick delivery"

Easy to order and very quick delivery

"The delivery of the chair was…"

The delivery of the chair was incredibly frustrating and difficult to organise. It involved going via C and H to another company to then another party who actually organised the delivery. Only a 3 day window would be given, with notice of which day the night before leaving no time to organise receipt of the chair. I will never order online via this company again.

"Absolutely excellent service from this…"

Absolutely excellent service from this company. I bought a cushion I had wanted for ages, it was a great price too!
Arrived within a few days and communication from Closs and Hamblin was brilliant. I will definitely be buying from them again and I would highly recommend them to everyone.

"The price was good"

The price was good, the delivery good

"Extremely quick delivery after…"

Extremely quick delivery after eventually working out, with the assistance of Malcolm at Brighton Web Orders, which was a mat or clear finish on the fabric. Web site is now adjusted.
I highlighted this issue, some recognition of this omission would have been nice!

"Disappointing Experience: Defective Wallpaper and Unhelpful Customer Service"

I recently purchased 10 rolls of the angel strawbridge Potagerie wallpaper and unfortunately, my experience with it was quite disappointing. Instead of receiving wallpaper, I received a 10-meter roll of fabric. I reached out to their customer service, and thankfully, a helpful staff member apologized for the mistake and promised to rectify it. They arranged for the fabric to be collected and assured me that the wallpaper would be delivered within a couple of days. However, when the collection took place, only the fabric was picked up, leaving me without any wallpaper. I had to contact them again to find out that the paper was actually out of stock and would be delivered the following week. Although frustrated, I decided to wait patiently.

Finally, the wallpaper arrived and initially, everything seemed fine. However, I quickly noticed that one of the rolls had blue ink marks running throughout the entire length. Additionally, when the wallpaper was professionally hung, the pattern didn't match consistently. While the pattern aligned at the bottom for the first half of the roll, it progressively mismatched as it moved upwards.

I reached out to the company once again, this time speaking to Michelle. I provided a clear video and images showcasing the issues, hoping for a resolution. Surprisingly, I was told that they couldn't see any problem and claimed that this particular wallpaper was their best-selling product, and such issues had never occurred before. I sent more images of the defective paper to support my case, only to be met with Michelle suggesting that it must have been installed incorrectly. I informed her that a trusted local company had installed the wallpaper, but she insisted that the paper had stretched. It's important to note that this wallpaper is paste-the-wall type, which means there is no opportunity for it to stretch during the installation process. Unfortunately, the company ignored this point.

Considering the price of £29 per roll, I expected much better quality. Instead, the wallpaper resembled a cheap £5 roll one might find at B&M. The company offered me a £40 refund, but this doesn't adequately cover the cost of the defective product or the expenses incurred for professional installation. Throughout this entire ordeal, Michelle did not offer a single apology and instead placed the blame entirely on me for the issues with the wallpaper.

Given this experience, I strongly advise others to avoid this company. Their lack of accountability and unsatisfactory response to a genuine problem have left me greatly dissatisfied.

EDIT- I was refunded a total of £60. on £240 worth of wallpaper. Still No apology or acknowledgment that there was an issue

"Visited the Brighton store for the…"

Visited the Brighton store for the fourth time today. The last three occasions I have visited this store I have been dealt with the same staff member who has incredibly poor customer service skills. She actively avoids eye contact and moves to different areas of the store instead of offering help when it is clear she has seen people waiting. She is extremely rude and makes the customer feel like an inconvenience. Such a lovely store so it’s such a shame.