"Do not order from this company"

Do not order from this company. The fireplace arrived damaged. They first told me that this was normal. I checked with Stovax, who confirmed that there shouldn't be any scratches etc. FBD then agreed to replace the stove. This took weeks to organise, and I had to reschedule the instillation. When the burner was then returned, and I was awaiting delivery of a new one - they then cancelled the order. The reason they gave for this was that shipping was too expensive, and they didn't want to loose money paying for a replacement. A massive waste of time, I would not trust them if there was a warranty issue and suggest choosing a more reputable company.

"Truly horrible management team "

Honestly one of the worst businesses I have ever dealt with, extremely rude management who do not know how to speak to you like a human being. We thought supporting a local well established business would be a good thing but we were very unpleasantly surprised. Cannot fault the actual workers (in the shop, and attending home to complete the work) all very professional and trustworthy. However, if you expect communication, ease, and an ounce of respect, give elsewhere your time and money for a much better service.

"Absolutely shocking "

Absolutely shocking ! My father law sadly passed away and left us some money we had always wanted a gas stove . So went to fireside by design as the seemed a good company . I was talked out of getting a gas to electric by the lady in shop .
we knew it would be messy this was an absolute understatement the mess was unbelievable not only in the living room but everything downstairs too . Walked up to toilet put nothing down just brickdust and rubbish everywhere even outside garden was a mess . So the chamber had been stuck together with side panels gaps left down sides and the granite hearth was all marked . I just wanted to cry and hate complaining but rang the shop guys came back couple of times and tried to fix chamber and it the end replaced the granite hearth which was still marked and 2 different colour peices. After sales was shocking did not
want to know! . So we just put up with what we had . it's absolutely ruined the whole living room and I carnt stand looking at it one minute longer so last couple years we had been saving up to try and replace it . We have now done a lot of research with other reputable fire 🔥 companies on the wirral and even
they where shocked at the pictures I have shown them . So am writing this now to save someone trusting this company and to save paying twice to get the fire you want .

"great choice of excellent fires"

great choice of excellent fires

"Jonny Thompson- operations Manager Fireside By Design 🔥"

Jonny Thompson- operations Manager I spoke with over the phone was tremendous.
He helped me through the ordering system also sending me the link to get the discount which was on the website.
The website is so well set out and easy to use.
The courier service whom delivered the fire was excellent the courier service you used was very good and highly recommended honestly - Jonny yourself and Fireside By Design and your operations courier service you use are outstanding to you and 🔥 fireside by design 10 Star if I could give you.
I thankfully can't thank you enough. Peter Alcock Stoke-on-Trent.
I will send you pictures once complete.

"EXCELLENT EXPERIENCE AGAIN"

Once again a HUGE thank you to:

Gill = provided all the guidance I required for when choosing a new fire for my mum. Gill listened to my concerns & came up with the fire that was just right THANK YOU.

Dan & Ryan = punctual, friendly, got on with job, explained what they had done & gave clear guidance of how to use fire & to take care of it. THANK YOU

This is the 4th fire we have bought from Fire by Design for 2 properties. Service from all employees is second to none & competitive prices.

"Amazing customer service from Fireside…"

Amazing customer service from Fireside by Design, nothing was too much trouble and Jonny is an excellent team member who gives great advice. 100% will be recommending them to everyone who envies our new fire haha! Thanks Jonny and the team there.

"We have had our beautiful gas fire…"

We have had our beautiful gas fire fitted today- Paul and Matt have been outstanding who have fitted our new surround and fire.
Fireplace by design have helped us all the way Chris took his time to explain everything to us. We can not thank you enough thanks Gail and rich hall

"2nd fireplace installed by fireside by…"

2nd fireplace installed by fireside by design once again great service from start to finish two lads whom installed the fire very respectful of both our home and my wife and I very informative on product ( Dan and Ryan ) could not fault in any way will recommend to friends and family

"Wonderful team at Fireside by design"

We wanted a log burner for ages and a friend had recommended Fireside by design.
All the staff in the showroom were so helpful and explained everything to us, we finally decided on the log burner and it was fitted 3 weeks later.
Our log burner was fitted by Shaun & Ant who were fantastic, they turned up on time covered all our furniture with dust sheets and kept us updated throughout the day on what was happening.
We can’t wait to light our new fire this evening!
Thank you all once again.