"Don't put your trust into Unity Link "

I accidentally sent 7,800 Ghana cedis to a recipient twice. Realising the mistake within minutes, I contacted Unity Link, who assured me the transaction was blocked and would be refunded within two weeks. True to their word, the recipient confirmed one transaction was blocked. However, after two weeks, Unity Link claimed the recipient had collected the money, which I knew was false since they had blocked it.

Despite proof of the blocked transaction, Unity Link repeatedly blamed the recipient, claiming they transferred the money. This was untrue, as the statement clearly showed no transfer occurred, and the recipient even received a text confirming a reversal. When I asked Unity Link to provide evidence of collection or transfer, they failed to do so. They were apologetic about their "mistakes"

Throughout this process, Unity Link agents lied, shifted blame, and gaslighted me, accusing the recipient of theft. Their dishonest and gas-lighting tactics are disgraceful, and I am still waiting for my refund over 4 weeks after the fact. I will NEVER use this company again.

"Great service👍🏽"

Great service👍🏽

"Unacceptably Slow Service- not reliable"

This service is unusually slow. Other similar providers transfer money instantly. I ordered food from a restaurant when it came to payment even after 30 minutes the payment had still not got through . Rather embarrassing so i had to pay via other means. This is not the first time i have had this experience. There are other more reliable providers. The interface is also rather outdated. Sorry, not for me

"Been having some bad experiences since…"

Been having some bad experiences since a month. Now

"After 20 hours of a transfer made"

After 20 hours of a transfer made, with transaction code 444MB6531267784, it is still not delivered to the receiver. On one at unitylink will pick up when you call. This is not the first time they are failing to pick up a call. This is the worst money transfer service to Ghana I’ve ever used.

"your rates are very good"

your rates are very good

"Flawed security system"

Unfortunately they have decided to introduce this new security policy of asking the customer entering a 4 digit pin and then the customer waiting on a OTP via SMS text. I’ve tried for 4 days, spoken to their customer service 6 times since and no one has called back to tell me what’s wrong. I can’t send money to a desperate family member. My last call was abruptly cut off! They must know there is a fault with their system but won’t admit to it. I now have to find another way to send the money.

"OTP doesn’t work and not receiving any support from the customer service team "

Disappointed in the way you are not responding to the issues with your App. I’ve been having problems to log into the app since Friday and have not been able to get access. I have made multiple phone calls each time promised to be called back. But I have not received a response yet. I can’t believe the lack of care, support and respect that is being shown. It seems as though you have no regard for your longstanding customers who have patronised Unity Link over the years. I’m so disappointed.

"OTP does not work"

They have introduced a verification stage using a One Time Password (OTP). This does not work on mobiles. Despite many complaints they do not seem to care about amending this.

"Good customer service."

Good customer service.