"Find another way to send money to Ghana"

Find another way to send money to Ghana!
1. They do not inform you at the point of payment that certain documentation is required to process a payment now, despite having used the app. previously without these.

2. They email asking you to send sensitive personal documents through standard email - rather than something secure like an encrypted portal, proper 3rd party ID checking service or SFTP; whilst their level of competence and security is not something that I am at all confident of. Why would I give them my drivers licence, passport, selfie and bank statement, especially in light of the fraud that I’ve read happens via their app., that they take no real responsibility in tackling!

3. They previously called and intimidated an older family member who left a bad review about another matter of their incompetence and strong-armed her into retracting it. Utterly disgusting and unaware of how actually successful and trustworthy companies work to gain customer confidence.

4. We previously sent several payments via the app. as an error message kept displaying about the transactions failing. The transactions were in fact going through and we had to contact a slow customer service to remedy several payments having gone out that needed refunding.

I would not recommend UnityLink. They need to improve their embarrassingly poor:
- customer service
- communication of terms and conditions before consumers send money with them
- SECURITY around their so-called compliance exercise of asking for personal documents.

They get 2 stars, rather than 1, as another family member sends money with them, but only after sending their personal documents - in this instance we are just waiting for the identity theft to happen!

Avoid these clowns.

"I sent money £250 to Jennifer Offei…"

I sent money £250 to Jennifer Offei Akuffo but not received yet. Please call to explain.
Bank maintenance was undergoing yesterday but ok now

"Fraudulent company!!!"

My bank's Fraud Department contacted me in the middle of the night to say that Unity Link tried to withdraw two large amounts from my debit account, one withdrawal was declined but the other went through. Thank goodness my bank recognised this fraudulent activity and will refund the money taken out of my account but now my bank card has to be cancelled and I have to wait for a new one, which is extremely inconvenient, to say the least. This is an African company, which I have never even heard of, so beware !!!

"Good Service a bit of delays sometimes"

Good Service a bit of delays sometimes

"Poor customer service"

I have used this company for a while now and previously had no issues. However, last week I tried transferring money and the transaction kept being cancelled. All this time I kept receiving messages that no funds had been taken. It was only later that I realised funds had been taken.
Despite repeated calls to their customer services team, the money is yet to be refunded

"PLEASE READ 1 STAR REVIEWS "

PLEASE READ 1 STAR REVIEWS

I am not sure how they are getting 5 stars

I wrote a negative review before about so called compliance. Delays on transfers. I tried to gi e them a second chance to see if I was weong but the constant delays on transfers continues. I recently recieved 1 sum of money which was over the max i could transfer sent my whole months bank staemet as requested money was finally rwleases then wwnt to transfer the reat and compliance checks again asking for 2 months savibgs account statement a mini statement and ID passport driving licience this is invasive as I said before and not safe and the last thing I feel is secure

"I sent money to a phone vendor called…"

I sent money to a phone vendor called fruit of Israel in Ashiaman this January to buy a phone for a fruit. The money went as CBG bank transfer and not Unitylink. The vendor refused to handover the phone and calls to UK back and forth didn't resolve the issue. I immediately activated Reversal of funds and up to now in July I am still waiting for my money. I went to Ghana again in April and went to MTN office. I was told it's only Unitylink and CBG that can get the money back. Unitylink says the reversal was unsuccessful SO THERE IS SOMETHING Fishy going on. They probably use these loopholes to take money from innocent customers please check with them when sending money because their system is porous. It's very annoying 😞, I am still chasing it ever since.
I have used Unitylink for years and it's shocking such things happens with them. Currently looking for other providers, it's better to pay a fee and have control fee things often go sour like I am experiencing now🤬

"A friend in the UK made a transfer to…"

A friend in the UK made a transfer to me in Ghana and it's almost 11hours and I'm yet to receive it.

"Terrible customer service"

I have spoken to Unity Link customer service 3 times in the last four days and on each of these occasions I was promised actions that were never completed. On top of that it took me multiple attempts to get through to an advisor. Chat service doesn't work via the App or online.

"UnityLink is progressively getting…"

UnityLink is progressively getting worse. Every transaction i do it is held for review and delayed several hours. Yesterday Saturday i made a transaction at around 5.30 and now Sunday 1.40. Uk time it has still not been sent. I have rung and rung several times complained and emailed and all i get told they are looking into. Shall not be using this company again until they do what they advertise they do. Certainly not 24/7 and live chat emails and complaints don’t work