"Operator spoke clear English"

Operator spoke clear English, was polite and didn’t waste time

"Professional and caring"

Abbie was amazingly thorough and patient ensuring everything was explained clearly and precisely. She actually listened to what I needed and made sure the cover was correct and tailored for me.

"This is not an insurer for women no empathy and my kids are stranded! "

Update- email sent to stella as they have requested below on the 18th of Feb I will come back to let you know if anything has changed or been done.
-----------------------------------------------
Original Post: I am extremely disappointed and will be switching insurers once this ordeal is over. For a company that claims to be by women, for women, I experienced zero empathy when I expressed my frustration about not having a hired car while my vehicle is in repair.
When I realised this coverage wasn’t included, I immediately requested to add it, but nothing was done. I was initially told the repair would take 10 days, so we hired a car and paid out of pocket. Now, nearly a month later, the timeline keeps changing, and we are still covering the rental costs. Worst of all, we are not even informed when the repair date is pushed back so no time to plan adequately.

As a working mum who relies on my car for daycare drop-offs and pick-ups, this has left me completely stranded. The latest delay means our hired car had to be returned, and now we are left without transport. How is this an insurer for women when I called to express my distress and was threatened with having the call cut off, even after explaining that my kids would be left without a way home?

This has been upsetting, stressful, and financially draining. I strongly advise others to stay away to avoid such a frustrating and harrowing experience.

"Efficient problem solving"

Efficient problem solving, kind and lovely attitude

"Amazing polite helpful call centre "

The best thing for me is that you get to talk with Australian women. Wouldn't mind even if it was a male. Just as long as I am speaking to an Australian person.
I hate talking to over seas call centres. They are rude hard to understand.
Every one I have delt with at Stella have been so understanding and polite.

"I love Stella. "

Great experience nothing was to hard great communication all happened with ease.

"The service was great"

The service was great, the price is great. Overall thanks for your help.

"Great service from the team at Stella…"

Great service from the team at Stella Insurance. I couldn’t be more happier.. highly recommended !!

"Send a reminder by text couple of weeks before renewal"

Send Reminder for renewal couple of weeks before due date

"Jo was very helpful on the phone today"

Jo was very helpful on the phone today. Her way of interacting with the customer is excellent.